Customer Success Executive

1 week ago


Orpington, United Kingdom Office Angels Full time

**Job Role: Customer Success Executive**

**Salary: £22-24K**

**Location: Orpington**

**Industry: Telecommunications**

**THE OPPORTUNITY TO JOIN A NEW TEAM WITHIN THE BUSINESS, WHERE FULL TRAINING IS PROVIDED AND HUGE ROOM FOR INTERNAL PROGRESSION **

**Duties include**:

- Working with our current client base of 18,000+ customer
- Build relationships with key contacts on your accounts and gain a deep understanding of their business needs.
- Working closely with the sales team to assist with customer renewals and present up-sell opportunities.
- Using LinkedIn, Trustpilot, Instagram etc to build relationships with our customers.
- Identifying potential up-sell opportunities for new features and additional services.
- Be the voice of the customer and feedback to the business what our users like and dislike about our services and products.
- Be an advocate of the company and service, promoting and advising customers of features that meet their functional requirements.

**What we are looking for**:

- Ability to manage expectations.
- Great listener
- Confident and Effective Communicator
- Proficient with excel.
- Be able to adapt and complete tasks that may not necessarily be under their remit.
- Is dependable and can be trusted.
- Must have a good work ethic.
- A good team player
- Must have a positive attitude and be willing to take on tasks.
- Excellent time management
- Be a self-motivated individual that can work effectively on their own.

**Benefits**:

- Pension Scheme
- BUPA cash plan
- 20 days annul leave + bank holidays.
- Parking
- Modern Office (with games area)
- Regular team events and socials

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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