Qtst Pensions Administrator

2 weeks ago

Liverpool, United Kingdom Equiniti Full time

Management Level

H

**Business Division**:
**Business Function / Department**:
**Job Title**:
**Reporting to (Job Title)**:
**Date**:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Job Title**

**Pensions Administrator**

**Department**

**Specialist Processing Unit**

**Main Purpose of Job**
- Provide administration service to customers as per SLA
- Maintenance of data, filing and records for the department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements (and case history)
- Drafting of non-standard correspondence in response to customer enquiries
- Inputs customer details and accesses customer information
- Provision of technical guidance to other team members
- Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
- Provide on-the-job coaching to department colleagues
- Carry out projects and ad-hoc activities as determined by Team Manager
- Additional complex work, including seasonal project work, as required within the Quality and Technical Support Team.

**Context**
- A broad range of activities associated with the department and client requirements

**Dimensions**
- All team/department members
- Internal/external customer contact

**Priorities**
- Accuracy, appropriateness of response and getting it right first time
- Meet agreed productivity targets
- Effective communications with various stakeholders
- Proactive achievement of team objectives
- Quality of advice and guidance
- Meeting deadlines
- Managing customer expectations
- Adherence to departmental policies and procedures
- Identification of process improvement opportunities

**Duties and Key Responsibilities**

**Key outputs**
- Completion of targeted work to deadlines and required level of accuracy
- Working well within teams and supporting colleagues
- Professional communication in both written and oral forms
- Participation in small projects/bulk work
- Identify own training needs

**Relationships**
- Team Manager
- Senior Pension Administrator
- Team members
- Members, Clients and third parties

**Decision making authorities**
- Work on their own initiative
- Escalation to Senior Pension Administrator
- As delegated by Team Manager

**Qualifications & Technical Job Requirements**

**Essential**
- GCSE (or equivalent) Maths and English Grade C

**Desirable**
- Customer Service NVQ

**Knowledge &Skills Requirements**
- Good written and communication skills
- Ability to develop working relationships
- Ability to work within laid down processes and procedures
- Basic financial awareness
- Awareness of scheme rules, industry regulations, and current pensions legislation
- Microsoft Office packages
- Positive attitude and approach to work and colleagues

**Experience Requirements**
- Proven experience in a pensions/financial environment
- Experience of dealing with external clients
- Working to SLAs

  • Pension Administrator

    7 days ago

    Liverpool, United Kingdom Marshall Moore Full time

    A leading financial services firm in Liverpool City Centre are currently recruiting for a Pension Administrator to join their expanding team. The successful candidate will be responsible for providing support in all aspects of pension administration, and you will be part of a small, dynamic team, working alongside more senior pensions administrators. ...

  • Pensions Administrator

    1 day ago

    Liverpool, United Kingdom Page Personnel Sales Full time

    About Our Client The organisation is a well-established player in the Financial Services industry, focusing on wealth management and pensions. With a significant market presence, this company prides itself on a commitment to excellence and customer satisfaction, and employees a large workforce across various locations. Job Description As Pensions...

  • Pensions Administrator

    4 weeks ago

    Liverpool, United Kingdom Page Personnel - UK Full time

    Liverpool City Centre office with great commuter links. - Working within an established, successful and reputable company. **About Our Client**: Our client is a successful and leading financial well-being and retirement specialist looking to take on a number of new staff to keep up with the growth of their business and customer base. They are based in the...

  • Pensions Administrator

    7 days ago

    Liverpool, United Kingdom USS Full time

    **Pensions Administrator** *** **Business Area: Pensions Operations** *** **Place of Work: Liverpool** *** **Contract Type: Fixed Term Contract** *** **Have you thought about building a career within Pensions administration working with one of the largest private defined benefit pension schemes in the UK?** **If so, based in the iconic Royal Liver...

  • Administrator, Pensions Administrator

    4 weeks ago

    Liverpool, United Kingdom USS Investment Management Limited Full time

    Have you thought about building a career within Pensions administration, working with one of the largest private defined benefit pension schemes in the UK? If so, based in the iconic Royal Liver Buildings in Liverpool, we have an amazing opportunity for someone who thrives on working within a supportive and busy office environment. Our office is a vibrant...

  • Pensions Administration Support

    1 day ago

    Liverpool, United Kingdom USS Full time

    **Pensions Admin Support** *** **Business Area: Pensions Operations** *** **Place of Work: Liverpool** *** **Contract Type: Fixed Term Contract** *** **When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you...

  • Pension Administrator

    4 weeks ago

    Liverpool, United Kingdom USS Investment Management Limited Full time

    Have you thought about building a career within Pensions administration, working with one of the largest private defined benefit pension schemes in the UK? If so, based in the iconic Royal Liver Buildings in Liverpool, we have an amazing opportunity for someone who thrives on working within a supportive and busy office environment. Our office is a vibrant...

  • Pensions & Payroll Administrator

    12 hours ago

    Liverpool, United Kingdom Liverpool John Moores University Full time

    Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which...

  • Senior Pensions Administrator

    4 weeks ago

    Liverpool, United Kingdom Aptia UK Ltd Full time

    **About Aptia** Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more...

  • Pensions Client Manager

    4 weeks ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager.The primary purpose of this role is to be accountable for a portfolio of SSAS clients, ensuring that the various regulatory requirements of administering a SSAS are complied with whilst ensuring that...

  • Pensions Client Manager

    4 weeks ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager.The primary purpose of this role is to be accountable for a portfolio of SSAS clients, ensuring that the various regulatory requirements of administering a SSAS are complied with whilst ensuring that...

  • SSAS Pension Client Manager

    4 weeks ago

    Liverpool, United Kingdom Bruin Full time

    Job Description A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager. The primary purpose of this role is to be accountable for a portfolio of SSAS clients, ensuring that the various regulatory requirements of administering a SSAS are complied with...

  • SSAS Pension Client Manager

    1 week ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.The primary purpose of this role is to be accountable for a portfolio of SSAS...

  • SSAS Pension Client Manager

    4 weeks ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager. The primary purpose of this role is to be accountable for a portfolio of SSAS clients, ensuring that the various regulatory requirements of administering a SSAS are complied with whilst ensuring that...

  • SSAS Pension Client Manager

    4 weeks ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager.The primary purpose of this role is to be accountable for a portfolio of SSAS clients, ensuring that the various regulatory requirements of administering a SSAS are complied with whilst ensuring that...

  • SSAS Pension Client Manager

    1 day ago

    Liverpool, United Kingdom Bruin Full time

    A leading UK Pension Consultancy are looking for an individual who has recent working experience of SSAS and/or SIPPs to join their team as a Client Manager.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.The primary purpose of this role is to be accountable for a portfolio of SSAS...

  • Administrator

    5 days ago

    Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are working hand in hand with a reputable accountancy firm to recruit for a Administrator. This role will be based in their brand new offices in Liverpool City Centre. **Client Details** This forward thinking Accountancy firm are currently going through a rapid period of growth, due to this are opening a brand new office in Liverpool City...

  • Pensions Legal Director

    2 weeks ago

    Liverpool, United Kingdom Gilbert Meher Ltd Full time

    Operations Director - Care Home A leading provider of high-quality care services dedicated to enhancing the lives of individuals in our communities. With a commitment to excellence, compassion, and innovation, we strive to provide the best possible care and support to those in need. Position Overview: We are seeking an experienced and dynamic Operations...

  • Payroll Administrator

    4 weeks ago

    Liverpool, United Kingdom Adele Carr Financial Recruitment Full time

    **reference**: 18353_1677156044 Payroll Administrator **Vacancy Type**: Permanent **Location**: Liverpool, Merseyside **Salary**: £28000 - £31000 per annum As Payroll Administrator, you will be part of a team responsible for processing the monthly payroll. This is an established business which offers excellent career progression and development. We'd...

  • Administrator

    4 weeks ago

    Liverpool, United Kingdom Omni RMS Full time

    **Administrator** **Sub Division: FMPG** **Location: Liverpool** **Contract Type: Permanent** **Hours: Full Time - 37.5 hours - Monday to Friday, 8:00 - 16:00** To carry out administrative tasks with the wider admin team. **Responsibilities** - Organising and developing support services and resources to meet business needs - Using various resources to...