Customer Care and Admin Assistant

1 month ago


Wolverhampton, United Kingdom On Call Group Security Limited Full time

Customer Care & Admin Assistant

The On Call Security Group is the largest independent security company in the UK specialising in home security products and monitored alarms.

We are currently seeking a Customer Care & Admin Assistant to join our team on a permanent, full time basis based from our office in Wolverhampton.

Duties Include:

- To actively call customers to check accuracy of their information and update the systems accordingly.
- To handle incoming and outgoing calls from customers and provide support on their alarm system and other associated products.
- To work within multiple systems and portals to manage customer systems and data and update as necessary.
- To work with other departments such as sales or accounts to ensure the smooth running of the operation.
- Provide support for engineers and sales advisors
- Other general admin tasks.

Full training will be given but key requirements are:

- Excellent Phone Manner
- Competent using Excel and word
- Comfortable with using multiple systems from different suppliers
- Able to work in a fast paced and pressurised environment
- Good Communication skills
- Attention to detail and accuracy
- Experience of working in an office environment
- Desire to want to achieve and help others.

Staring Salary is £22,425 per year based on a 9am-5pm working week with 20 day holidays per year.

(This is an office based role and we will not consider applicants who are looking for a home based position)

**Job Types**: Full-time, Permanent

**Salary**: From £22,425.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Office: 1 year (preferred)

Work Location: In person


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