Customer Service Coordinator
2 weeks ago
We are looking for someone who is passionate about delivering exceptional customer service and has a genuine interest in helping others to solve their problems. Whilst you will be part of a larger B2C team you will be supporting on a key account.
If you have excellent listening skills and are able to forge relationships with a wide range of people and personalities, this could be the perfect role for you.
- Excellent verbal and written skills
- Solve all customer queries whilst remaining calm and helpful
- Build relationships with colleagues and share best practices
- Positive outlook and attitude
- High standards of attendance and punctuality
- Willing to go that extra mile to provide an excellent service
- General administration
**Skills and Attributes**
- Substantial Customer Service experience and a strong customer focus
- Excellent verbal and written communication skills
- Patience, diplomacy and resilience. Plus, open-mindedness and empathy
- The ability to remain calm under pressure, to think quickly and independently
- The ability to follow predefined processes and structure questions
- A genuine motivation to want to problem solve to help other people
- Basic computer literacy (Microsoft Office) and confidence with technology
- Standard right to work checks are required
- Experience of phone systems and CRM systems would be an advantage
**Benefits**:
- Working for an innovative and exciting global brand
- Full training and opportunities to develop your existing skills
- Working with a happy and diverse team
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wolverhampton: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (preferred)
Work Location: One location
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