IT Support Analyst

2 weeks ago

Aberdeen, United Kingdom Additional Resources Ltd Full time

**IT Support Analyst**

**Location: Aberdeen (Hybrid Working)**

**Salary: £21k - £25k + Pension + Life Assurance + Healthcare + 33days Holidays + Other benefits**

**The Client**:
Our client is a leading provider of data science and predictive analysis services for the oil and gas industry. The company work closely with oil and gas operating companies as a remote extension of their asset teams; helping them to solve complex problems,improve efficiency, reduce costs and mitigate risks by making better use of their operational data.

**The Role**:
The **IT Support Analyst** is responsible for providing technical support to the team by troubleshooting software problems, configuring and maintaining systems, and providing training and guidance to users. The role requires a high level of technicalexpertise and customer service skills, as well as the ability to work effectively with a team of data scientists and other IT staff.

**Requirements**:

- Be qualified on or above HND in Technical Support / Information Technology or related field
- Minimum 2 years of experience in IT support
- Strong technical expertise in data science tools and software such as Python, R, Jupyter, SQL, Git, and cloud computing platforms

**Responsibilities and Duties**:

- Provide technical support to end-users and customers for a specific product
- Work as part of internal data science team
- Troubleshoot and resolve software issues, and provide training and guidance to users
- Document and escalate issues to higher-level support teams as needed.
- Continuously improve the support process by monitoring and analysing metrics.
- Participate in testing of new products and features.

**Personal Specification**:

- Excellent customer service and communication skills
- Successful experience of team-working
- AI / Machine learning advantageous
- Proficient in Python and R (other programming languages beneficial)
- Working experience in charting and data visualisation packages
- Experience working in an Agile environment.

**Disposition**:

- Ability to work independently on own initiative and to contribute as part of a team
- Willingness and ability to be flexible.
- Ability to get on well with a wide variety of people.
- Patient and able to cover the same issue with different people.
- Able to work under pressure and handle multiple tasks.
- Able to use initiative effectively.
- Accurate and pays attention to detail.
- High energy, “can-do” attitude.

This position requires a highly motivated and detail-oriented individual who is able to work well in a fast-paced, team-oriented environment. The IT Support Analyst will be responsible for ensuring that end-users and customers have the necessary tools andresources to be successful in their work, and will play a key role in the continued growth and success of the company. The ability to work with data science team will be an added advantage in this role.

**_Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003._

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