Business Analyst

7 days ago


HenleyonThames, United Kingdom DBCharles Recruitment Limited Full time

Based in Henley-on-Thames, DB Charles Recruitment have been working with a brilliant business seeking to hire a permanent Business Analyst / Implementation Manager to join the team and continue contributing to the success and growth they have experiencedover the last 10 years.

The Business Analyst / Implementation Manager will be managing a team of 4 people across the Technical Support Desk team and they will be in charge of not only managing the team but also aspects such as client implementations, documenting, training & reportwriting.

With the role covering a variety of areas, some of the key day to day duties involved will be:

- Attending onsite client meetings
- Providing onsite & online training
- Creating & maintaining information within the document library
- Ticketing & updating issues via JIRA
- Providing remote support via TeamViewer
- Firmware / software upgrades
- Implementations
- Designing solutions
- Offering remote customer support assistance
- Report writing using BI tools
- Holds a proven Business Analyst / Implementation / Technical Support background
- Preferably a background within IT account management / support from an IT based business
- Excellent customer issue resolution skills
- Ability to problem-solve/diagnose/triage
- Experienced in tracking & reporting problems using JIRA
- Experience with TeamViewer / VCN
- Basic windows / Linux administration
- Basic knowledge of MySQL / SQL
- Strong communication skills
- Calm mannered
- Ideally holds a UK Driving License
- Ability to commit to permanent role office based in Henley-on-Thames with some home working flexibility available

The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary dependent of experience of between £32,000 to £36,000 per annum and other aspects to note:

- x21 days holiday + bank holidays
- After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday
- Pension scheme
- Healthcare scheme



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