Administrative Assistant- Property Transfer

2 weeks ago

New Milton, United Kingdom Mainstay Full time

**Job Role: Administrative Assistant
- Property Transfer**

**Location: New Milton**

**Hours: Monday to Friday ( 35 hours per week)**

**Salary: up to £23,000 plus benefits**

As a Administrative Assistant, you will be contributing to Mainstay’s vision to recognised as the market leading provider of services to the UK’s property sector. Mainstay is a professional service organisation, that delivers business expertise and service across the property industry.
- Internally this roles is know as Property Transfer Administrator

About you
- Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
- Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
- Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
- Able to work at pace using a computer without it affecting your accuracy.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

**Main Responsibilities**
- Use Microsoft Office proficiently, particularly Word, Outlook and Excel.
- Use multiple database systems to update records.
- Ensure that all requirements are obtained in full before moving a case onto the next stage.
- Complete tasks in order of priority to meet the needs and requirements of our customers.
- Work effectively as part of a team in person or using technology
- Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives.
- Have a clear understanding of, and work towards achieving the Department’s KPIs.
- With training, learn to prepare documents as part of the conveyancing process.

**Skills and Experience**
- Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills.
- Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude.
- Attention to detail is important in conjunction with excellent spelling, punctuation and grammar.
- Able to work at pace using a computer without it affecting your accuracy.
- Be keen to learn new processes and happy to ask for support when needed.
- Multitasking does not phase you and you can adapt your task list each to match the business’ needs.
- Have an enthusiasm for learning the technicalities and details of processes
- Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.

**Who are we?**

Mainstay provide expertise in professional services to the property industry through our highly skilled teams. We’re committed to delivering the highest levels of service, to support our customers and clients with market-leading professional services and strive to be the UK’s leading professional services provider.

We pride ourselves on our people and their expert knowledge and experience, combined with our use of technology and data, to allow us to lead the way in providing the UK’s property sector with the services that they require. Together we aim to deliver consistently and provide customers and clients with confidence and peace of mind.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at Mainstay and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

**What’s next?**

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- New Milton: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in New Milton

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