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Customer Services Administrator

5 months ago

Lanark, United Kingdom Nicholson Plastics Full time

Nicholson Plastics is a market leader in the manufacture and supply of Water Tank solutions. The company has over 50 years’ experience in the Water Storage market in the UK market. The company also offers full end to end project management service, supporting the design, manufacture and installation of solutions for the water storage industry.

Our company culture is based on heritage where our success is attributed to the people who work for us. We have adopted a number of core values which underpin everything we do; One Team, Resourceful, Integrity, Customer Centric, Embrace Change, Leader.

**The Role**

The Customer Service Administrator will be expected to work efficiently in a fast-paced environment carrying out all administration duties as required to support the office, and giving our customers an exceptional level of service.

**The Person**

**Duties and Responsibilities**
- Answering incoming calls and allocating to the correct department and /or person.
- Carry out 10-day fill calls with customers and log accordingly.
- Carry out pre-production calls ahead of any products going to manufacture.
- Assisting in communicating installation and delivery dates to customers.
- Collate and issue completion certificates and issue to customers
- Collate and issue Operating and Maintenance manual alongside warranty certificate and issue to customers
- Updating and maintaining data on our bespoke system.
- Demonstrate a high level of customer care, accuracy and attention to detail at all times.
- Any other duties as assigned by the management team, to ensure the needs of the business are met.

**Essential Skills**
- Computer literate with knowledge of Microsoft office
- Good writing skills, organised with an ability to multitask
- Good communication skills
- Good organisation skills
- Efficient and strong time management skills

**Personal Qualities**
- Strong interpersonal skills, team player but also able to use initiative
- Punctual, proactive and organized
- Good attention to detail
- Positive, can-do attitude
- Eagerness to be part of a growing team
- Able to work under pressure and a fast-paced environment
- Tricel is an equal opportunities employer._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person