Remarketing Operations Executive

3 weeks ago

Bristol, United Kingdom ald automotive Full time

ALD is uniquely positioned as an international organisation which has kept its Bristol-based family roots. We are proud to be part of the international French financial services firm, Société Générale, and to uphold the highest ethical and regulatory standards.

ALD Automotive is the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE

If you come to work for ALD, you will be part of this exciting journey.
Are you looking to take the next step in your career?
Are you looking for an exciting challenge, with plenty of growth opportunity?

**Key Purpose**
- Support the Remarketing Team manage core parts of the remarketing operating model and multi-channel strategy from vehicle collection to vehicle sale.
- Proactively monitor and manage vehicle stock down to targeted levels (total stock and overage stock).
- Oversee the remarketing supply chain ensuring vehicles are progressed to agreed SLAs and KPIs.

**Summary of Responsibilities**
- Work as an integral part of the teams focus on stock management supporting in many areas from business monitoring and reporting, through to close management of overage or ‘problem vehicles’, right through to ensuringdirect ALD customers pay and collect their vehicles in a timely manner.
- Take an active role in the BAU management of Remarketing suppliers with range of activities from checking vehicle progression to SLAs, whilst managing vehicle approvals (e.g. refurbishment). Where needed support additional engagement and dialogue with sister teams to help dialogue with wider 3rd party suppliers (e.g. DVLA, Experian).
- Support the regular provision of data and MI to support the management of the remarketing supply chain.
- Oversee the vehicle returns process - ensuring all ‘problem’ vehicles are managed back through the operating model to sale swiftly.
- Support the management and monitoring of supplier invoices and external spend to ensure both service and payment accuracy.
- Provide a range of ideas and continuous improvements to enhance both business efficiency and better customer outcomes through the ALD Carmarket / remarketing experience.
- Provide audit and compliance checking and validation across the remarketing operating model, delivering timely MI and action planning / tracking.
- Contribute to new End of Contract processes that enhance either the customer experience and / or remarketing value.
- Support the operations team in the management and promotion of the storage and reallocation proposition.
- Make sure good risk and compliance principles are followed at all times (including robust supervision controls are embedded).
- Act as a core member of the Remarketing team supporting each other as the Remarketing Transformation Programme implements further positive change and business development.

**Essential Criteria**
- Some experience of working with customers and / or suppliers
- Good communication and relationship skills (written and verbal)
- Well organised and has an ability to work at pace against set timescales
- A restless curiosity to recommend continuous improvements and help support change
- Experience of using data and or completing business reports (desirable, but not essential)
- An interest in vehicles (desirable, but not essential)

**What we can offer **
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work/CSR Initiatives
An excellent CSR agenda - Ecovadis certification
Flexible working options available
Study leave where applicable
Enhanced parental leave
Occupational Health Programme
Introduction bonuses for referring an Employee or Customer
Access to LinkedIn Learning/time towards to your CPD
Cycle2work Scheme
EV charging points, bike storage, shower & changing facilities and car parking (limited)
Progressive/collaborative culture
- Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills or experience we're looking for? Then please go ahead and apply, you could be just what we need_

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