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Customer Care Team Leader

4 months ago

Peterborough, United Kingdom Longhurst Group Full time

**Are you a customer service professional looking for a new challenge?**

We are looking for an enthusiastic individual with experience of delivering a first-class, person centric service to join our newly created Customer Care Team. This role is offered on a 36.25hr permanent basis, working from home with regular visits to our Rushden and Boston offices.

You will need to be a passionate individual to join our Customer Care team, continuously delivering a heartfelt service you will help develop a culture that goes hand in hand with our Group vision and values.

Demonstrating our goal of delivering a ‘heartfelt service’, you will truly ‘own it’ by developing individuals and being motivational to drive forward customer service excellence over the coming weeks, months, and years.

Leading your team of advisors, you’ll collaborate with the Contact Centre Manager, building strong relationships with colleagues and supporting their successful development.

As a ‘fun but fair’ leader, you will know how to bring the best out of the team whilst also working across our other areas of operation to ensure a ‘One Team, One Vision’ ethos is achieved.

In line with our culture, you will be empowered to ‘push the boundaries’ and be encouraged to constantly strive for excellence and a fresh way of doing things. As an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.

You will need to demonstrate:

- A passion for customer service excellence
- Strong and effective leadership skills
- A great communicator who can inspire others
- A ‘Can Do’ attitude with a passion for continual improvement
- Exceptional team player and great organisational skills
- Ability to use own initiative and think ‘outside the box’.

**What you receive from us**
- 28 days annual leave plus bank holidays
- Pension Scheme
- Life Cover (as part of pension scheme membership)
- Health Care Cash Plan
- Free Eye Tests
- Investment in your personal development through our extensive learning and development opportunities.
- Family friendly, carers leave plus other paid leave
- Employee Assistance programme
- Wellbeing Support
- Free flu vaccinations
- Carers Networking Group a platform to support Unpaid Carers

**How to apply**

**Vetting Requirements**

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past **5 years **as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

**Equal Opportunities**

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.