Family Support Worker

5 months ago


Plymouth, United Kingdom Barnardo's Full time

**We have an exciting opportunity here at Barnardo's for experienced, enthusiastic and assertive Family Support Workers to join a brand-new team who will deliver the In Reach Hospital Emergency Department Family Support Programme.**

**The role is full time, 37 hours per week and will be based at the University Hospitals Plymouth NHS Trust (PL6 8DH)**

**Some but not all of the key responsibilities are**:

- Initial face-to face conversation or triage call to identify presenting issues and the level of intervention required.
- Delivering support flexibly and tailored to the needs of the family unit including telephone, virtual and face-to-face support and home visits where necessary. Contact with families could be a one-off or over weekly sessions based on level of need targeted.
- Signposting to partner agencies, based on needs identified.
- Supporting families to navigate their way through referral pathways and enable them to access universal & targeted services.
- Where required advocating on behalf of families, supporting parents and carers to communicate with professional/Services.
- Supporting families to access other local services.
- Experience of working with families with complex needs and the ability to build and maintain rapport through effective communication and listening skills, using a whole family approach.
- Ability to be clear and realistic about what support the service and you can offer to families.
- Ability to maintain a visible presence and sustain relationships with clinical staff, being mindful of the various working patterns/ professionals within the department.
- Ability to navigate a high pressure, fast paced acute healthcare setting.
- Competent IT skills to record and maintain accurate data.
- A basic understanding of Public Health, health inequalities and wider determinants that underpin health and wellbeing.
- Knowledge of safeguarding and promoting the welfare of children
- Relevant Level 3 Qualification (Health and/or Social Care)

**More about the Programme**

The **In Reach Hospital Emergency Department Family Support Programme** model offers a robust way of supporting often vulnerable families to uncover and address unmet need. Through identifying the underlying factors causing the clinical presentation and attendance, and addressing holistic needs of the family unit, we hope activity to unscheduled, primary and emergency care is dramatically and sustainably reduced.

The model is based on Family Support Workers based within Children's Emergency Departments, offering holistic, family-oriented support in a flexible manner either in-person, telephone
- based and home visits to be able to address the underlying causes of repeated / avoidable ED attendances.

**Please note the hours for this role will be required over a 5-day week and may be done in longer day shifts or with set times i.e. 8am to 4pm (to suit Emergency Department and community/family needs). The role can adopt flexible working arrangements to meet service and personal need but will NOT provide 24 hour provision in the ED settings. This can be discussed further at interview.

**Job Types**: Full-time, Permanent

**Salary**: £27,300.00-£36,029.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme

Work Location: In person



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