Operations Administrator S1 Business Support

5 months ago

Bradford, United Kingdom Santander Full time

Operations Administrator | S1 | Business Support | Bradford

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.**

**Join our community.**

You will form part of the Operational Communications Team and will carry out important quality checks and controls. Identifying and track improvements/issues on the quality of the content within communications whilst meeting SLA expectations. Following opportunities for improvements on communications that do not meet the required criteria through to completion, proactively raising any concerns to management & key stakeholders. You must have a keen eye for detail, always considering the customer impact of the communication being delivered.

Support the team in standardising and evolving both CCM template & print checking, ensuring appropriate controls are in place for changes and projects that involve customer output. Further develop MI, to maintain and improve checking and control processes, change management policy, and adhere to the fault reporting process.

You will form an integral link in the change management process ensuring built communications are checked within a timely manner throughout all stages of the process with 100% quality being achieved.

**The difference you’ll make.**
- Maintain and mange updates to Workfront, DAM and associated reporting dashboards in line process requirements
- Ensure all team control tasks are completed within SLA
- Complete simple communication builds within internal communication platforms
- Manage the team mailboxes/MS Teams sites within SLA, proactively raising any issues to your manager
- Proactively raising issues to prevent incidents and supporting stakeholders across CCM domain and wider Santander to maintain preventative measures
- Where identified, ensure that process improvement opportunities and control gaps are actioned/referred to the relevant area of responsibility.

**What you’ll bring.**
- Good organisational skills
- Excellent eye for detail/previous experience in QA
- Good communication skills
- Ability to work proactively and prioritise within tight timescales
- Ability to identify and track process improvements
- MS office in particular Excel and PowerPoint
- A true advocate of the 5 behaviours

**It would also be nice for you to have.**
- Awareness of customer communication processes
- Workfront & DAM processes
- Working knowledge of controls management
- Working knowledge of Santander business processes

**What else you need to know.**

The role is a 12-month secondment (if you are internal) and 12-month Fixed Term contract (if you are external)

The role is full time working 35 hours a week Monday to Friday

The role is hybrid which requires you to be in the Bradford office 1-2 days a week.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

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