Process Improvement Specialist, Eu Ops Integration
4 weeks ago
Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining and executing program requirements
- Experience managing, analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
- Experience using data and metrics to drive improvements
- Experience in program or project management
- Experience delivering cross functional projects
- Proven ability to lead cross-functional programs and project.
**Please note**: This job is advertised for United Kingdom but can be located in any of our UK/EMEA sites or offices across EU.
The Process Improvement Specialist leads and develops the Customer Delivery Excellence across our European Fulfillment Centers in a cross-functional environment with Operations, Analytics and stakeholders across the Supply Chain.
The Process Improvement Specialist defines and monitors relevant metrics, connects them with shop floor processes and identifies opportunities for performance improvement as well as corrective and preventive actions. They provide in-depth analysis of data for decision making in order to ensure reliable delivery and visibility of Amazon value streams.
This role will also develop tools with support of analytics team to help decision making based on data and trend for business partners to drive improvements. We are seeking a leader with passion and skills in process improvement, program management as well as a strong background in Operations, Transportation, Supply Chain or Analytics to join our EU team in Luxembourg or any of our European Fulfillment Centers or Corporate Offices.
You want to strive hard to find out about what we do not know yet and provide your stakeholders with the data to be right a lot in taking decisions for excellence in customer delivery experience. The Principal Process Improvement Specialist leads daily process performance management, improvement programs, scrutinizes data to find defects and brings to light new ideas for more efficient and effective processes enabling a better service to our customers, such as to identify opportunities to ship and deliver packages more accurately on-time, faster and cheaper to customer promises. This will also involve work with various stakeholders and partners from Operations Fulfillment Centres, 3P nodes, Carriers, Amazon Linehaul and Last Mile Delivery, Finance, Customer Service, HR, Planning and Engineering.
Key job responsibilities
- Drive our existing process improvement roadmap bringing new ideas and projects for more reliable performance, influencing stakeholders making right decision for Customer Delivery Experience outstanding performance
- Act as ambassador and enabler for our front-line teams, making sure we detect problems ahead of customer impact, identify root causes and implement corrective actions.
- Collaborate with internal and external stakeholders (Operations, Central Flow, Supply Chain, Transportation, Commercial Carrier teams and ICQA).
- Implementation of new processes and methodologies across the organization.
- Development of assessments and reports to quickly understand the business impact of trends and make decisions based on available data.
- Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy and manipulating/mining data from database tables.
- Pull and report data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis as required (coding skills are optional).
- Be required to travel 20% of the time
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range - delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in FCs, which are at the heart of Amazon’s fast-paced Operations network. Our centers are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our FCs, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyze data to help everyone across the business make smart decisions.
London, GBR
- Experience delivering projects within scope, time, budget and quality
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