Helppoint Administrator

HelpPoint Administrator - Gateshead

**We Put People First so you can Deliver Outstanding Service**

We are searching for a **HelpPoint Administrator** **- Gateshead **to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our 3600+ clients, providing first line Customer Services support.

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career. Do you have strong administration and excel skills? Do you have good Customer Services skills?

**As Helppoint Administrator You will be**:

- Co-ordinating and responding to all internal and external client requests under our SLA.
- Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
- Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
- Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
- Creating the required client reports as well as internal performance reports.

**As Helppoint Administrator You’ll have**:

- Good communicator with excellent administration skills
- Effective and efficient time management of self and duties.
- Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
- Ability to work under pressure and meet deadlines.
- Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

In exchange for your service, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

**Our Benefits**:

- A workplace pension scheme
- Two paid volunteering days annually - from beach cleans to supporting your local community. You choose..
- More than 250 perks - and hundreds of exclusive deals and discounts
- A wide range of training programs to help your career development
- Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
- Recognition and reward program to thank our shining stars
- A Wellbeing hub to support a healthy mind and body

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£22,500.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- GATESHEAD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident with Word, Excel and have strong IT skills?
- Do you have strong administration skills?
- What are your salary expectations for this role?
- What is your current salary?
- Do you have experience in providing exceptional customer service and building and maintaining relationships?
- Can you demonstrate experience working within a fast paced administration environment?

Work Location: In person

Reference ID: 3108