Switchboard Operator

3 months ago

Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Our switchboard team is offering you a major opportunity to join the team and build a career as a Switchboard Operator based at Peterborough City Hospital.

You will be a valuable members of a friendly and supportive well-established team of telephonists providing services to the Trust members and the general public 365 days, 24 hours a day, 7 days a week. Together with your team, you will provide an essential service to the Trust in ensuring the smooth running of the operation of our hospitals by providing an efficient call handling service, answering emergency calls, monitoring and responding to various alarm systems.

We are offering enhanced rates for unsociable hours cover.

You will have customer service experience, excellent communication skills and telephone manner. Current or recent experience of working in a busy switchboard is desirable, but it is essential that you are able to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal and organisational skills, even when working under pressure.

We believe in personal and professional development. Therefore, we are offering a comprehensive 6 weeks training programme for you to acquire the right knowledge and skills to perform at the best of your abilities.

Join the team at North West Anglia NHS Foundation Trust to help improve our services

You will join a rotational shift pattern covering 24-hours/day and 365 days/annum including nights, weekends and public holidays.

You will be required to work independently when covering the night shift. Flexibility is essential as you may be required to change duties or work at short notice to cover for absences and holidays.

You will operate the screen based consoles associated with the telephone system and peripheral equipment such as internal pagers and associated paging terminals, emergency telephones and emergency alarms.

You will answer Emergency and Resuscitation Calls immediately and respond appropriately, as well as acknowledge all alarm systems located in the Switchboard room and respond appropriately including informing the necessary individuals/departments.

You will record all unusual occurrences, complaints or equipment failure in the Occurrence Log.

As part of our commitment to supporting our employees we offer a range of benefits including:
Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
**Membership of the NHS Pension Scheme**:
Flexible working opportunities;
Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Opportunities for career development and training to help you progress in your role;
Wellbeing support and activities to promote a healthy work environment;
Access to our in-house physiotherapy service;
On-site canteens offering subsidised meals;
Subsidised staff parking (currently free);
Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Please see detailed Job Description and Person Specification for more information regarding this role.

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