Maintenance Specialist

3 weeks ago


Coventry, United Kingdom Dexters Estate Agent Group Full time

**Main purpose of role**:To work as part of a team of Property Managers responsible for the reactive repairs and ongoing compliance certificates for a portfolio of managed properties. Working closely with your team to achieve our business plan of providing a simple, intuitive and fairly priced service for our Landlords which retains the client for life.

**Key Responsibilities**
- As part of the Property Management Team, we provide consistently excellent service to drive the growth and retention of Landlords and our Lettings portfolio.
- Troubleshooting any maintenance issues and liaising with Landlords, Tenants and contractors to arrange minor repairs
- Updating system with concise and accurate notes; ensuring instructions are followed through to completion and tenants kept fully up-to-date
- Resolving issues quickly and efficiently
- Checking works are completed and keeping all parties updated
- Sourcing and onboarding reliable contractors to build our network
- Ensure all properties are legal, safe and ready for occupation
- Arranging compliance certificates and any necessary remedial works in required timescales

**Requirements**:

- Confident, personal communicator
- Enthusiastic, “Nothing is too much trouble” attitude
- Logical thinking with creative problem solving aptitude
- Preferably with previous customer service experience
- Initiative to troubleshoot maintenance issues
- Being able to work individually as well as part of a team

**Skills**
- Clear and Confident telephone manner
- Friendly and polite with a positive ‘nothing is too much trouble’ approach
- Able to work under pressure with excellent attention to detail
- Has a professional approach, demonstrating high levels of integrity
- Organised and able to prioritise a varied workload
- Confident, with excellent communication skills, using the telephone as first point of contact
- A flexible approach to work, particularly during busy periods
- Able to demonstrate initiative along with a “can do” approach

**Salary**: £21,000.00-£24,000.00 per year


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