Spa Receptionist

6 months ago

London, United Kingdom FaceGym Full time

**Studio Host - FaceGym, Selfridges**

Full time - includes working evenings and weekends

**The Brand**:
**Who We’re Looking For**:
Passionate and out-going, to co-ordinate the scheduling of facial workout bookings and be the first point of contact for the Customer.

This is a key holder role; Studio Hosts must be self-motivated and have the ability to support the Studio Manager with day to day tasks. In the Managers absence, Studio Hosts will support with the team communication and day to day running of the operation.

**The Role**:

- Key holder - responsible for opening and closing of the Studio
- Host daily team briefs in the Studio Managers absence
- Financial reporting
- Inventory/stock management - supporting with monthly stock takes
- Take owner ship of the customer journey
- Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand
- Confidently communicate all contraindications to clients at point of booking
- Responsible for communicating the company cancellation and lateness policy to customers to keep a smooth running of business
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the customer journey and brand story whilst engaging with customers
- Responsible for meeting individual targets and KPI’s (key performance indicators)
- Maintain an exceptional customer experience at every touch point of the journey
- To have a strong focus on maximising retail potential and customer retention
- To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
- Building and constantly updating knowledge on skincare, products and workouts

**Skills & Qualities**:

- Experience within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and confident communicator
- Experience working with an online booking system

**Our Culture**:
At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it’s this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment.

When coming to work with us at FaceGym, you are joining an amazing company, but you are also joining part of the Family.

Fun

Audacious

Magic

Inclusivity

Love what you do

You are Important

If these Values mean something to you, and you’d like to work for a Company, where we have fun, are kind to each other and are continuously striving to be the very best - then we want to hear from YOU

**Our Benefits**:

- Great discounts on FaceGym workouts and products
- Enhanced pension
- 25 days holiday, exclusive of Bank Holidays
- Confidential 24-hour Employee Assistance Programme

Only those eligible to work in the UK or have a valid UK work permit/ visa will be considered for the above position.

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Additional leave
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Tips

Application question(s):

- Are you aware this is a full-time role and must be flexible to work weekends?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Spa Reception - Central London

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