Despatcher

3 months ago

Newport, United Kingdom Wales & West Utilities Full time

**Despatcher**

**Job details**

**Salary**: £29,423 - £33,625 + shift allowance (dependent on shift pattern)

**Business Area**:Despatch & Metering

**Location**:Newport (Celtic Springs)

**Contract Type**:Permanent

**Working hours/pattern**:37 hours Monday to Friday

**Accessibility**

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**Who are we?**

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

**What we’re looking for?**

We’re looking for a Despatcher to join our Despatch & Metering department on a 12-month fixed term contract to receive emergency jobs, log and despatch work to field based engineers ensuring all emergency, repair, replacement, maintenance and connection work is issued within standards of services and in a safe and effective manner ensuring compliance with legislation, policies and procedures.

**We’ll trust you to**:

- Despatch all emergency related work received from National Grid ensuring issued & monitored to achieve standards of service.
- Maintain an up to date knowledge of appropriate legislation, policies, procedures and standards of service
- Work with Operations to ensure that all calls are responded to within the set standards of service, and monitor compliance
- Compile and maintain the standby rota for the Network
- Support the BCM process for all despatch activities and systems

You can read a full job description **here**.**

**You’ll need to have**:

- Good computer skills and need to be able to work under pressure within tight timescales.
- Knowledge of relevant legislations, policies and procedures and a clear understanding of the Wales & West Utilities business, in particular, Operations
- Excellent communication, organisational and administrative skills along with good telephone manners.
- Preferred experience of despatching work, standby rotas and experience of organising teams.

We would also love to hear about anything else you feel you could add or bring to the role

**What’s in it for you?**
- A competitive salary starting at £29,423 rising to £33,625
- A shift allowance on top of your salary depending on shift pattern
- 25 days annual leave plus bank holidays
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
- Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review
- Discretionary annual bonus
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training

**The way we do things**

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

**Interested?**

If you think you’d make a good addition to the team, we would love to hear from you

To apply, click the link below.

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