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Underwriting Administrator

4 months ago

Belfast, United Kingdom UTP Merchant Services Ltd Full time

We are currently looking for an Underwriting Administrator to join our busy team This is a great opportunity for someone looking to start and build a career within the underwriting industry.

We have a well thought out training plan for this role and we only ask that you have a willingness to learn and be a team player.

**Contract Type**: Permanent

**Salary**:£20,000 per annum plus benefits

**Hours**: Full-Time (basic hours are 9.00 a.m. to 5.30 p.m)

**Location**: Belfast

**Underwriting Administrator** Duties**:

- Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
- Assisting sales agents in an empathetic, persuasive, and confident telephone manner
- Detailed knowledge of overall Customer Service processes & query resolution
- Quickly develop an understanding of the end-to-end flow of new customer accounts through the company’s set-up process
- Provide support for all sales agents until account approval is achieved
- Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants.

**Underwriting Administrator** Requirements**:

- Excellent verbal and written skills
- Educated to A Level or equivalent qualification level
- A keen eye for detail and ability to perform daily tasks without high error rate
- Exceptional organisational skills
- High energy with the ability to multi-task and prioritise as appropriate
- A sense of ownership and an autonomous approach to workload
- Comfortable working independently and efficiently to deadlines
- Ability to logically pursue problems, overcome queries and set priorities
- Strong interpersonal and relationship building abilities
- Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to
- Living within a reasonable commute of Reading

**About Us**:
UTP Merchant Services Limited () and its sister company Faster Processing Limited () are two of the fastest growing, innovative fintech organisations in the UK. Through a mixture of innovation and a focus on delivering outstanding customer service, we arecommitted to providing our customer base with market leading credit and debit card processing solutions.

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.