Technical Support

3 weeks ago

London, United Kingdom Duel Full time

We are looking for personable, lovely, and brand-obsessed Technical Support to join our fast growing Mar-tech startup.

You will work with some of the most exciting and cutting-edge brands, supporting them in their growth through the power of their passionate customers. After training, you’ll use your deep understanding of the platforms to support all things the Duel platform.

Using your love of tech and passion for exceptional service, you will be the bridge between our product and its treasured users.

**THE COMPANY**

Duel was founded by world-record-breaking adventurer and former brand ambassador Paul Archer, alongside viral games developer Naio Tsarouchis.

They believed that purpose-led brands are changing the way we all live and set out to define how the greatest brands of tomorrow grow through Brand Advocacy. Duel exists to prove that caring for people builds brand, which builds long-term and exponential profit returns.

Our Brand Advocacy Platform allows mid-level to enterprise brands to do just that - scaling how they manage their relationships with thousands of advocates and brand ambassadors. Today, we’re proud to name some of the top brands in the UK as brand partners, such as Monica Vinader, Charlotte Tilbury, Rab and BeautyPie, as well as counting the likes of KUHL and Tropicfeel internationally (to name a few). We’ve also been recognised as Gartner’s Cool Vendor in the space..

The Duel team comprises brand experts and community builders from companies including lululemon, Treatwell, Mimecast, Contagious and Bain as well as entrepreneurs, psychologists and other exceptional talent.

**THE ROLE**

Here at Duel, our clients mean the world to us. Which tracks given we’re all about Advocacy. Within the role, you’ll be the platform super hero, overseeing each interaction and swooping in to the rescue to support in any technical questions - ultimately the bridge between the product and it’s users. Utilising your passion for problem solving and dedication to people, you’ll be keen to make an impact with our clients and their customers at every possible opportunity.

**Support & Success**
- Communicating with users and supporting in resolution via support tickets, live chat and the platform
- Always asking customers "why" and looking at the bigger picture to find out what caused the support case in the first place
- Building and maintaining valuable client relationships

**Strategy & Processes**
- Identify and build best-in-class processes and policies to help us deliver top-tier service
- Continuously looking for opportunities to add value to our clients and improve the experience for their (and our) customers
- Encourage the learning, development and growth of the team through client and customer feedback and questions
- Help define our support tech stack, including knowledgebase, ticketing and helpdesk software

**Building Out the Support Function**
- Maintaining and growing the customer knowledge base with new information, client issues and product updates
- Assisting with integrations of CRM and eCommerce systems using Open APIs
- Recommending potential improvements by analysing ticket trends, customer questions and analysing customer needs
- Contributing to the wider success team’s effort by sharing knowledge, supporting other’s efforts, and providing backup support as required

**THE PERSON**
- Care-full - You care about what you do and how you do it, always after the best result for the client
- A solutions-oriented approach; ability to pivot conversations and recommend creative solutions on the fly
- Strong attention to detail - articulate and specific, mistakes rarely get past you
- A provable growth mindset, keen to learn and grow in everything you do
- Authentic, personable, empathetic and genuine - you are the kind of person who has a hunger to learn all about someone when you meet them. You ask questions and you genuinely have an interest in the answers
- You would call yourself a “multitasker” able to manage several projects at once while staying organized.
- Proven interest and experience in brands, marketing or tech is preferred
- Experience in managing operations/administration tasks
- Experience working face-to-face with partners, customers or potential clients in some capacity
- Must be eligible to work in the UK

**EXPERIENCE**
- 3-5 years’ experience in customer support or technical roles
- Proven experience with support ticketing systems, Hubspot is a bonus but not essential
- SaaS experience preferred but not essential

**WHAT WE OFFER**
- Flexible working hours after you complete your onboarding period - if you need to fit around childcare, or need to pop out for a weekly tennis class - we will work around it with you
- Hybrid working - minimum 2 days a week in the office for coaching/training as part of your onboarding period
- 28 days holiday excluding public holidays and an extended end-of-year break (About 35 days)
- On-going training where

  • Graduate Technical Support Engineer Electrical

    1 month ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    **Graduate Technical Support Engineer (Electrical)** £32,000 - £36,000 + Full Training + Progression + Bonuses + Pension + Benefits South East London (Commutable from: Dartford, Orpington, Bromley, Sidcup, and Sevenoaks) Are you a recently qualified Electrical Engineer, looking for a hands on role with the opportunity to develop into a technical specialist...

  • HVAC Engineer

    3 weeks ago

    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • HVAC Engineer

    3 weeks ago

    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS)A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....

  • IT Technical Support

    4 weeks ago

    London, United Kingdom Lufthansa Technik Landing Gear Services UK Full time

    Tasks Your main tasks include, among others: 2nd line technical desktop support for all onsite users, including management of the Servers and Routers 1st line Technical support for home users Act as a liaison between multiple departments/group IT, making sure this is done from start to finish Involved in multiple IT projects and will be...

  • Technical Support

    1 month ago

    London, United Kingdom Autel Europe GmbH Full time

    Job description: - Responsible for pre-sales/after-sales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects; - Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution,...

  • Technical Author

    1 month ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Author** £43,000 - £48,000 + Specialist Training + Progression + Bonuses + Pension + Benefits South East London (Commutable from: Dartford, Orpington, Bromley, Sidcup, and Sevenoaks) Are you an Engineer with experience writing technical documentation, looking to join a specialist engineering company who work within the EV industry? This is a...

  • Technical Support Specialist

    1 month ago

    London, United Kingdom HR Force International Full time

    As a Technical Support Representative, you will play a vital role in assisting customers with troubleshooting issues related to a specific piece of equipment. Your responsibilities will encompass a range of technical support activities, including equipment installation, issue diagnosis, and resolution, as well as ongoing maintenance of customer records....

  • Technical IT Support Manager

    1 month ago

    London, United Kingdom Mitchell Maguire Full time

    Technical Specification Support Manager - Ventilation Products Job Title: Technical Specification Support Manager - MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification...

  • Technical Support Officer

    1 month ago

    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start ASAP until 08-03-24 with a possible extension. **Attention to detail and experience of using a variety of IT systems is required.** **Job Purpose** Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service...

  • Technical Manager Passive Fire

    1 week ago

    Central London, Greater London, United Kingdom Technical Network Full time

    Technical Lead - Passive FireJoin one of our clients as a Technical Lead in the Passive Fire industry, where you'll drive technical compliance and innovation. Lead the team to ensure projects meet high standards of safety and effectiveness.Key Responsibilities:Lead and coordinate our technical team to maintain compliance standards.Plan and oversee technical...

  • Technical Support Officer

    1 day ago

    London, United Kingdom Novax Recruitment Remote Work Freelance Full time

    Technical Support OfficerRedbridge£14.57 per hourFull Time Contract ( 3 months long)Novax Recruitment is actively seeking a Business Support Officer in Redbridge. This is a contract without a scope for extension working full time hours.The job: Respond to customer queries and escalate issues and messages to the technical managers and professional...

  • Technical Support Officer

    7 days ago

    London, United Kingdom Novax Recruitment Ltd Full time

    Technical Support Officer Redbridge £14.57 per hour Full Time Contract ( 3 months long) Novax Recruitment is actively seeking a Business Support Officer in Redbridge. This is a contract without a scope for extension working full time hours. The job: Respond to customer queries and escalate issues and messages to the technical managers and professional...

  • Technical Support Specialist

    1 month ago

    London, United Kingdom HR Force International Full time

    Job Description:As a Technical Support Representative, you will play a vital role in assisting customers with troubleshooting issues related to a specific piece of equipment. Your responsibilities will encompass a range of technical support activities, including equipment installation, issue diagnosis, and resolution, as well as ongoing maintenance of...

  • Technical Support Analyst

    1 month ago

    London, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: 3rd line support ITIL SQL housing Technical Lead trouble shooting IT Infrastructure Communication technical documentation Application Support Calling for experienced Technical Support Analysts to join a leading client based in London for an exciting perm opportunity. The ideal Technical Support Analyst will have a background in...

  • Technical support Engineer

    1 month ago

    London, United Kingdom Solarwatt Full time

    Do you have extensive technical experience working in a technical support engineer’s role in the UK solar PV industry , with a good knowledge of solar panels, inverters, mounting systems and storage systems ? This is an exciting opportunity to join one of the pioneers in renewable energy who have been providing premium quality, solar PV products &...

  • Technical Support Assistant

    1 month ago

    London, United Kingdom Lucy Smith Independant Consulting Full time

    Technical Support Assistant **Salary**: £25,000 pa We are an established flexible office space provider of nearly 20 years that supplies offices to more than 140 business across 7 buildings and are looking to recruit a Technical Support Assistant that will be based predominantly in our office in West London. - **Duties include**_ (but are not limited...

  • Technical Support Engineer

    1 month ago

    London, United Kingdom Redline Group Ltd Full time

    Are you looking for a Technical Support Engineer job based in London? My client is a leading home energy company based in London, developing clean energy power supplies for their customers through generating onsite solar power, having developed an innovative way of storing the energy. They are currently looking to developtheir business prior to receiving...

  • Technical Support Officer

    1 month ago

    London, United Kingdom Page Personnel Full time

    A great opportunity to work for a Government organisation. - £34,427 salary **About Our Client**: A Government organisation. Technical Support Officer: You will work to provide support to the whole of Design and Planning, giving technical guidance and assurance to programme and project delivery teams. Some of the responsibilities for this role...

  • IT Technical Support Analyst

    2 weeks ago

    London, United Kingdom Endeavour Recruitment Solutions Full time

    Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated ITTechnical Support Analystto join our client’s team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successfulTechnical Support Analystwill be solving 3rd and 2nd line...

  • IT Support Specialist

    4 weeks ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    IT Support Specialist (2nd / 3rd line) South East London £37,000 -£45,000 + Learning and Development budget + Pension scheme + 26 days holiday Excellent opportunity for IT Support Engineer looking to progress their career and lean new technical skills in a well-established and AI driven vehicle safety specialist. This company are experts in the...