Senior Product Manager

4 days ago


Leeds, United Kingdom First Bus Full time

**Are you a digital expert with a creative mind? Do you have a strong passion for your customers?**

FirstBus are expanding ourcustomerdigital team and are looking for a Senior Product Manager to help supportourambitiousrecovery and growth plans.

We have a clear mission to rebuild and grow ourcustomer base and a great digitalpropositionthat removes the barriers to using the bus, which will be at the heart of that. We want you to help drive FirstBus to the next stage of ourdevelopment.

Your office base will be in Hunslet, Leeds, however we value the important of flexible working and offer hybrid working to our employees.

**Whatwill you be doing?**

In this newly created role, you'll work alongside colleagues in Revenue, Network Development, Customer Services, and IT to develop platforms which enable simpler bus journeys that increase customerconfidence and drives increased frequency of use and loyalty.

LeadingourProduct Managers, stakeholders and development partners, you will implement the evolution of ourdigital platform and be accountable for delivering the roadmap across numerous digital products.

As a proven leader, you'llhave a track record of delivering experiences that delight customers and that deliver value through multipledigital products. You'll be a digital expert, creative, and adept at both agile & traditionaldevelopmentmethodologies.

You'll use these skills to input into the strategy, drive continuousdelivery of innovative ideas into live on our app & web platforms, and use insight, external stimulus and excellent stakeholdermanagement skills to own the product roadmaps.

You'll work to bring ourCustomerCentricity, Future Mobility, Network & Pricing strategies to life and deliver them through development & integration of systems to empower customers through customisation & personalisation

You'll need exceptionalcollaboration, leadership and influencing skills as you interface with a broad range of senior internal and external stakeholders & suppliers and will know what it takes to get the best outcomes for ourcustomers and business. Priorexperience of leading a team and managing multipledigital products is a must.

**What are we looking for?**
- We're after someone who is creative, big on ideas and low on ego You will not be working withsomebody holding your hand, so you'll need to be driven, proactive and have a thirst for identifying and solving real customer problems
- We are looking for somebodywithexperience in managing product teams and roadmaps / rollouts across multiplecustomer channels, including launching new products and continuous feature development to enhance customerexperience and drive business results.
- You'llhave a passion for technology and have your finger on the pulse of new customerdigital trends. Transforming the FirstBusdigitalexperience won't be easy, so you'll need to be determined, tenacious and resilient.
- Successfully managing multiple internal & external stakeholderrequirementswill be critical, so strong leadership and influencing skills are a must.
- You will be flexible, adaptable, cool under pressure and a superb communicator, to ensure there is always clarity as to what is happening, when it's happening and why.
- Strong technical background, with proven experience in leading outsourced development partners, overseeing technical requirementsdefinition and delivery of both front and back end solutions
- You'll need in-depth knowledge of mobile app and web site platforms / technologies
- You'llhave proven experience in customer-centric UX transformation, taking concepts from idea through to delivery & benefits realisation. You'll also have a track record of finding simplicity in complexity and delivering customer value
- Strong leadership capabilities are essential, with the ability to work collaboratively and get the most out of Product Managers, SMEs, software developers and senior business stakeholders - acting as a bridge between multiple disciplines

**What can we offer you?**
- A competitive salary of between £60k - £70k, dependent on experience
- 5 weeks holiday
- Company pension
- Free bus travel
- £6 all-day train travel on First train companies
- High Street discounts

**Who are we?**

FirstBus is one of the UK's largest busoperators. Making journeys easier for ourcustomers, we were the first national busoperator to accept contactless card payments across all of our services and ourFirstBus App is voted 'best in class' amongst UK busoperators.

Our most recent investments are in new, state-of-the-art buses across our key networks. We work proactively withour local authority partners, making a positive impact on air quality, tackling congestion and improving customerexperience.

Valuing our differences such as age, gender, LGBTQ+, ethnicity, religion and disability means thatour colleagues have a voice and are supported to be their authentic selves.


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