Critical Delivery Lead
2 weeks ago
**Job objectives and responsibilities**
**Responsibilities**
- Strive to ensure all allocated jobs to the field are completed Right First Time.
- Flagging any risks to relevant stakeholders
- Ensuring notes are updated in an accurate and timely manner for P1&P2 and todays planned works (RW/PPM)
- POC for engineer, OM, Demand lead or Incident Manger
- Management of p1 and p2 critical activities
- Exception management of tickets
- Manage stuck jobs across the contract, ensuring they are closed to aide with accurate reporting.
- Manage PT1 tickets through to completion.
- Issue Daily Availability, Utilisation and Productivity stats.
- Issue a weekly report to CS for Site Audits
**Measure of success**
- All PPM delivered on the day
- All RW completed within SLA
- Challenges that arise on the day are addressed to enable delivery
**Main duties**
- Working hours are 40 hours a week between Monday to Friday between 7am to 7pm as required
- Ensure any high priority work coming through the door is progressed within SLA
- Support the planners as required
- Resolve all issues as they arise
- Escalate as appropriate
**Person specification**
**Skills and Behaviours**
- Evidence of being able to work under pressure, good problem solver & able to interrogate data
- Proven background and experience of working within a fast-moving environment.
- A good understanding of customer service levels and key performance indicators
- Good communication skills and IT
- Strong influencing skills
- Good decision maker
- Passionate to deliver good customer service
- Computer literate and conversant in the use of packages such as Microsoft Outlook, Word, & Excel.
- Proven track record in meeting assigned deadlines.
- Prepared to work hours outside of the normal working week to meet with customer demands often at short notice.
- Good communication skills and telephone manner are essential to this role.
**Qualifications & Experience**
- Experience of site planning an advantage
- Understanding of supply chain/basic planning process (order, production, delivery)
- Microsoft Intermediate Excel skills
- Knowledge of Maximo/Click or similar CAFM system.
- A knowledge of the hard services and facilities management sectors is desirable
- Educated to A Level standard or equivalent business is desirable
**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
- Use all work equipment and personal PPE properly and in accordance with training received
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system
**Note**
**This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
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