Customer Contact Administrator

2 weeks ago


Maldon, United Kingdom Kent Police and Essex Police Full time

**Location of Role**: Maldon

**Advert Closing Date**: 11/03/2024

**Starting Salary**: £24,921.00 (pro-rata for part-time vacancies)

**Part/Full Time**: Part Time

**Contract Type**: Permanent

**Working Pattern**: Other (see advert text)

**Weekend/Evening Working**: No

An exciting opportunity has arisen for an individual to undertake the role of Customer Contact Administrator on a part time basis, based at Maldon Police Station located within Maldon District Council Offices.

Whilst you will be stationed at Maldon Police Station, there is a contractual requirement for you to provide cover to Chelmsford, Harlow and Saffron Walden as required. You must therefore either have access to a vehicle or be able to travel to all stations within your area by other means.

In order to fulfil the role, you will need to be emotionally aware and be able to take ownership for any decisions you make. You will also be responsible for using computerised systems to create, update and retrieve data for which training will be given.

This role requires the highest degree of resilience and adaptability, it would suit a highly motivated individual who has experience of working in a public facing role and is passionate about providing the best possible customer service.

Taking ownership of own workload and is confident working under pressure with mínimal supervision.

Well-developed verbal and written communication skills, with the ability to communicate with officers and staff of all ranks, external agencies and members of the public.

A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or demonstration of maturity and experience to this standard are essential.

**It would also be beneficial if you could show**:
Good keyboard skills, familiarity with using a computer, and experience of using Word, Excel and E-Mail.

Experience working in a public facing role, managing conflict and resolving complaints.

The Customer Contact Administrator is always required to be professional, and customer focussed.

There are two part time positions available, which with lunch breaks equates to 18.5 hour per week on average:
Role 1 - Week 1 - Mon, Tue, Fri; Week 2 - Mon, Tue (all days are 0900-1700)

Role 2 - Week 1 - Mon, Tue, Wed; Week 2 - Mon, Tue (all days are 0900-1700)

Essex Police offer agile working which allows some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be office based within an office-based team. Some travel may be required to other police sites to discharge duty. These requirements will be discussed further at interview.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £27,351.00.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applicants must have lived in the UK continuously for the past three years.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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