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Liability Claims Handler

2 months ago

Glasgow, United Kingdom Davies Group Full time

The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claims handling

**Duties and responsibilities**:

- Liaison with Insurers, Policyholders and Brokers
- Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
- Obtaining all necessary evidence and relevant documentation
- Determining appropriate actions for the resolution of the case
- Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
- Negotiating settlement where appropriate, within agreed authority limits
- Corresponding with all parties professionally to proactively progress the case to conclusion
- Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
- Maintaining a proper reserve at all times by regular review
- Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

**Skills & Experience**:

- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills

**Job Types**: Full-time, Permanent

**Salary**: Up to £20,200.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Glasgow