Support Medical Secretary

2 weeks ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Have you ever wanted to work within a busy but rewarding environment? We need someone with a big smile and warm heart, someone who can listen with a sympathetic ear, as well as being flexible and a team player.

If this is you, then look no further This could be the position that you've been looking for

You could be part of something wonderful, a role that genuinely contributes to patient care and really will make a difference We want YOU to be part of our dynamic team providing secretarial support to our Palliative Care team.

This role is so varied and offers so many different duties that it would be impossible to list them all, but, here are some of the responsibilities that you will have:
You will be a member of a team of Medical Secretaries and Support Secretaries providing secretarial and administrative support to consultants, nurses, junior medical staff and any other staff.

You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.

You will provide audio-transcription of clinic letters and results, assist with multi-disciplinary team meetings, and provide general clerical service and support for medical secretarial teams throughout the Directorate.

Your work will also cover a wide range of duties and you must therefore be able to demonstrate a flexible approach to all working relationships.

Knowledge and experience of office procedures are of course essential - we don’t want to just throw you in at the deep end, so we do want people who know what it’s like to work in an office team environment.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
- Undertake audio transcription of multi-speciality Consultant outpatient clinics, admin correspondence and any other correspondence ensuring all is prepared for signature promptly and to a high standard.
- Communicate with a wide range of staff, patients and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
- Co-ordinate and maintain accurate diary and work schedule for Consultants in order to ensure follow through on actions required e.g. communication of clinic cancellations/reductions to relevant departments.
- Co-ordinate meetings, appointments and lectures as requested including arranging venue and refreshments on and off-site when required.
- Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes.
- Interrogating patient records and data to ensure accuracy and updating Trust systems to reflect any updated information i.e. 18 week pathways and performance information.
- Provide administrative support to daily departmental MDT meetings using skills to interrogate relevant verbal data to update MDT lists and action any related administrative duties as requested.
- Support in the administrative responsibilities specific to the Palliative Care team, such as arranging the delivery of the Transforming End of Life Care training, administrative tasks relating to annual Dying Matters week, data collection on behalf of the Enhanced Supportive Care secretary lead, support admin for the departmental Trust Intranet page, and support in collating and providing induction packs for new medical/nursing starters.
- Administrative duties such as ensuring accurate filing of patient investigations and correspondence, collecting and sorting incoming mail, and responding to external and internal telephone enquiries from staff, patients and others in an efficient, tactful and diplomatic manner.
- Provide secretarial and administrative support when other members of the team are absent.

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