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Customer Service Adviser

7 months ago

Market Harborough, United Kingdom Mobility Your Way Full time

**Customer Service Adviser Job Description**

Reporting to the Commercial Director

As a Customer Service Adviser, you will often be the first person our customers speak to when they call with an issue or query. As a result, you must be patient, polite, detail-orientated, meticulous and ultimately be driven by delivering excellent customer service. Our customers are often elderly and disabled and so building trust and relationships with them is our number one priority. You will be part of the Customer Care Team responsible for ensuring our customers are well looked after even when they leave our showrooms. This will be a varied role where you will be tasked with a number of customer service related tasks - your customer service skills must be second to none. You will also liaise with suppliers and showroom colleagues in order to resolve customer queries. You will need excellent interpersonal skills and customer service skills as well as a keen eye for detail and great administration ability.

Roles and responsibilities:

- You will liaise with your showroom colleagues, senior managers, suppliers and other stakeholders to process customer enquiries ensuring you deliver excellent customer service
- You will post brochures, POS, sales literature and other sales documentation to customers from the enquiry streams and at the request of the Showrooms
- You will be calling our customers to advise them that their mobility product is due its annual service
- In this specific role you will be tasked with calling customers to advise them that their Mobility Scooter, Wheelchair, Riser Recliner, Walking Aid and so on is due its annual service and then arranging for one of our engineers to visit to complete the job
- Maximise logístical efficiency by offering customers additional products and services at the same time we visit
- You will ensure our database is accurate and up to date according to GDPR
- You will also be required to deal with enquiries and sales from our website and on the phone so you should be comfortable selling and upselling over the phone
- You will get to know customers and build relationships with them in an effort to make our business their one stop shop for mobility products and services - part of our goal to turn our customers into customers for life
- You will assist the directors with business administration duties such as assisting with the opening of new showrooms
- You will produce sales reports that the showroom teams can then action in order to improve the working practices and efficiency of the business
- As the department expands, we will add more roles and responsibilities to the position - we want our Customer Service Advisors to help us grow and expand the new department.

You will produce regular reports and have specific KPIs to track.

You will be required to work every other Saturday as well as two to three other days Mon-Fri. The hours are 09:00-17:00 every day.

You will be required to cover your colleagues holidays.

A portion of training will be conducted off-site at other showrooms with mileage paid.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CSA_HeadOffice