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Resident Liaison Officer

4 months ago

Battle, United Kingdom Southern Housing Full time

**The role**

Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.

Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.

It’s also about living our values which are at the **HEART** of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you’ll embrace our Values to inspire others as well as yourself to be
- **H**onest
- **E**fficient
- **A**ccountable
- **R**espectful
- **T**rusted

**The role**

We are seeking a Resident Liaison Officers to provide Resident Liaison service across the Capital Investment Directorate programmes of work, as allocated.

Within this role you’ll co-ordinate resident engagement activities in a holistic way with wider teams, areas of works within the capital investment team. Plan and organise residents support around agreed work packages and ensure that our residents receive good quality, good value services and achieving satisfactory resident outcomes.

As a RLO you will be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback.

For this role you are required to travel to various sites and will need to have a full UK driving license for this role.

**What you’ll be doing**:

- To be the primary point of contact for residents having work carried out to their home, estate or communal area attending pre-work surveys as required.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on investment issues. This may involve supporting other teams or departments.
- Regularly visit site, open properties, and ensure residents are kept fully informed of what work will be taking place and when through effective communication mediums.
- Preparation and delivery of pre-works information for residents.
- To encourage and support involvement and development of residents in new and existing working parties, forums, and focus groups. This is to cover all aspects of capital investment including contract, service/standard development meetings.
- Assist with health & safety spot checks.

**What you’ll need**:

- Previous experience of working in a Property/Asset Management function.
- Experience of facilitation of resident involvement forums and focus groups.
- Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
- Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
- Experience of providing a customer-focused, high-quality service.
- Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.

Closing date: Thursday 15th February 2024 at 23:59

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.