Customer Service Representative

1 week ago


Knaresborough, United Kingdom Cartridge World Full time

**About the role**

Cartridge World are one of the largest specialist providers of printer inks and laser toner printer cartridges and we have built a reputation for providing our customers with high quality products combined with great service.

We are now seeking a Customer Service Representative who will ensure that all Customers are responded to, assisted and dealt with efficiently in order to process orders or resolve all any requests, queries or problems.

**What will the role involve?**
- Helping Customers to identify the right products and services.
- Taking orders over the phone.
- Responding to Customer problems and complaints.
- Responding to other general enquiries such as delivery status, etc.
- Collect and report customer feedback to ensure that high service levels are maintained

**Experience, attributes & skills sought**:

- Previous experience working with BigCommerce, Amazon and other online channels is beneficial but not required.
- Ability to be self motivated and manage online enquiries with positivity and care.
- Must have a "can do" attitude, to work under pressure during busy periods and high volume of enquiries.

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Previous online customer service experience preferred but not essential
- Computer literate with the ability to multi task and use multiple systems at any one time
- Excellent communication skills

Work remotely:

- No

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £12.00 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: CSR HGATE



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