Fraud Analyst

7 days ago

Birmingham, United Kingdom Pontoon Full time

Fraud Analyst - Day Shift
Birmingham
6 month contract
My high-profile financial services client is currently recruiting for a Fraud Analyst to work on an initial 6-month contract
Location: Birmingham
Contract Length - 6 months
Working Hours - 7 hour per day shifts. 35 hours per week (3 weekends on 5 off)
Hybrid working - 2/3 days in office
Role:
To minimise fraud losses and regulatory breaches through multiple processes including Customer Due Diligence and Transaction Monitoring.
Key Responsibilities:
As part of the day team, the position reports to the Financial Crime Manager, and is responsible for the support of the Financial Crime Unit business processes within the Birmingham office.
Specific Responsibilities:

- To monitor and investigate transaction based alerts to identify potentially fraudulent transactions in an efficient and timely manner
- To perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers.
- To follow client defined processes for customer contact and account blocking strategies
- To contact account holders or other 3rd parties to attempt to validate activity
- To follow client defined processes for customer contact and account blocking strategies
- Liaising with banks (branches and fraud contacts) during investigations
- Analyse fraudulent claims to identify fraud model opportunities.
- Conducts research to identify possible threats and minimize exposure to financial loss.
- Promotes new tools and processes to become more proactive and effective in risk appreciation and treatment.
- Assists management with the development and implementation of financial strategies and plans that minimize financial risk and provide maximum protection to organizational assets.
- Regular weekend shifts

**Skills**:

- Excellent analytical and organizational and decision-making skills
- Excellent customer service skills
- Excellent verbal and written communications skills
- Excellent time management
- Ability to work both independently and in a team environment
Pontoon is an employment consultancy and operates as an equal opportunities employer.

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