Reservations Agent

3 weeks ago

Stevenage, United Kingdom Platinum Hospitality Full time

**Role**:Reservations Agent**
**Location**:Stevenage, England**

**Salary / Rate of pay**:£11.44 per hour

***

Platinum Recruitment is working in partnership with a popular hotel in Stevenage and we have a fantastic opportunity for a Reservations Agent to join their multi-hotel reservations team, based from their head office.

***

**What’s in it for you?**

Take a look at some of the perks on offer:

- Pension
- Free on-site parking
- Referral programme
- Discount or free food
- Employee discount

**Package**
- £11.44 per hour
- Monday to Friday, no weekends

**Why choose our Client?**

Our client is an established brand with over 12 hotels in great UK destinations and pride themselves on their exceptional service.

***

**What’s involved?**
As a Reservation Agent, you will be responsible for assisting guests and agents with their hotel reservations and providing exceptional customer service. This is an excellent opportunity for individuals with strong communication skills and a passion for hospitality.

**Duties**:

- Processing reservations and ensuring all guest information is entered correctly into the system
- Resolving any issues or concerns raised by guests in a timely and professional manner
- Answering incoming phone calls and assisting guests with their hotel reservations
- Providing accurate information about room availability, rates, and amenities
- Ensuring guest preferences are noted and handling special requests
- Ensure a seamless guest experience by collaborating with other departments
- Maintaining knowledge of hotel policies, procedures, and promotions

**Sound like the role for you? **Then we would love to hear from you

***

**_Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.
- **

**Consultant**:Hannah Allard

**Job Number**:928672 / INDHOSP

**Job Role**:Reservations Agent

**Location**:Stevenage, England

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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