Branch Assistant

4 months ago

Enfield, United Kingdom Resideo Full time

We are currently looking for a Branch Assistant to join the ADI team in the Enfield branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.

Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.

**JOB DUTIES**:

- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter - to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary. Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

**YOU MUST HAVE**:

- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team positive attitude

**WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team Strong desire to learn

**WHAT'S IN IT FOR YOU**
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand

Li-KM1

LI-ONSITE

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