Network and Telephony Technical Support Level 3
3 weeks ago
Role: Network and Telephony Technical Support Level 3
**Salary**:£37,074 - £42,207 Plus market supplement of 10%.
Location: Hindlip
Contract: Permanent.
The main purpose of the role is working as a member of the Specialist Technical Support Team and provide some local supervision of Level 2 work colleagues as required, contributing to an efficient and effective customer service, ensuring a quality end toend ICT Service for West Mercia Police.
The role requires a wide ranging knowledge and experience in multiple key technical areas such as:
- Cisco Switching and networking
- LAN/WAN
- IP Routing
- VOIP / Enterprise Telephony or Call centre solutions
- Enterprise Firewalls
- Web Proxies and filtering
Other desirable areas:
- Cryptography and security principles
- Security threats and mitigations
- VPNs
- Remote Access Solutions
- Load balancers (Including GSLB)
- Cloud / Microsoft Office 365 - (such as: DNS, Azure, Migration and administration.)
- It would be desirable for you to have some people management experience.
**This role will be part of an on call rota and additional allowances will be paid. This is a hybrid working role.
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