Luggage Porter- Casual Role

3 weeks ago


Edinburgh, United Kingdom Belmond Full time

The Royal Scotsman, a Belmond Train has an exceptional opportunity for an organised and guest-orientated Luggage Porter to support with the countries most exclusive sleeper train.

Key Responsibilities
- Maintain a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts. Making sure to conduct yourself in a professional and courteous manner.
- Deliver exceptional customer service when greeting and welcoming all guests and escorting guests to chauffeurs and departure platforms. Deliver messages and communication for guests timeously.
- Coordinate luggage collection and transfers operations, including manual handling, ensuring that all bags are properly tagged. Making sure to follow the train standards to have guest’s luggage in the guest cabins as soon as possible and in a timely manner.
- To work closely with the Guest Service Manager, Operations and Onboard team to ensure the smooth handling of guest luggage; and to assist managers and supervisors with ad-hoc tasks.
- Keep management well informed of any guest’s concerns and complaints, and action taken.
- Maintain all welcome areas in an orderly manner - general upkeep of the area.
- Ensure you maintain high standards at all times that meets the required Leading Quality Assurance standards.
- Be knowledgeable on the train services, operations, key personnel, train policies, etc. in order to assist guests with queries and to conduct all duties in accordance with departmental and train standards.

Standard Responsibilities
- Attend and or complete any mandatory training assigned to you or required for your position within the prescribed timelines.
- Maintain the highest standards of integrity and uphold the Company standards. Dress suitably for work at all times, and where uniforms are provided, maintain them in a neat condition. Ensure you adhere to the Company’s grooming and personal appearance policy at all times.

Compliance & Health & Safety Responsibilities
- Ensure that you work in a safe manner so as to avoid harm or injury to yourself or others.
- Ensure that all Health & Safety directives are carried out. Report any Health & Safety concerns you may observe.

**Requirements**:

- Previous hospitality background advantageous.
- Good communication skills and guest relations skills.
- Team orientated.
- Strong organisational skills and the ability to multi-task.
- The role requires you to carry, lift and transfer luggage so you must be willing and able to carry out this requirement.

**Benefits**:
Variable hours, generally between 9am and 2:30pm, two days per week. Shifts patterns are available in advance, allowing excellent work/ life balance.



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