Retail Sales Assistant

3 months ago

Southport, United Kingdom Smiths Equipment Hire Ltd Full time

**Due to Internal Progression within the business we now have a fantastic opportunity for a Retail Sales Assistant at our Southport Depot where you’ll drive the depot sales growth, build great relationships with our customers and experience plenty of variety and responsibility.**

Smiths Equipment Hire Ltd are the Northwest's Largest Independent Equipment Hire Company with 16 Hire It Centres located across the region.

**Experience we would like you have are**:

- Communication and sales skills.
- Strong organisational skills to effectively manage hire contracts, be able to identify problems, assess and resolve them.
- Experience in customer service. You should have a confident, professional and outgoing manner to be able to deal with customers at all levels.
- Confidence in your ability and have a passion for selling
- Telephone based and customer facing service experience
- An excellent telephone manner and the ability to build rapport with customers
- Manual handling awareness

**Main responsibilities will be**:

- Providing high levels of customer service in all areas including answering phones promptly, handling queries and orders efficiently and accurately.
- Serve on the depot counter providing a quick and accurate response to customer’s needs
- Taking of orders, processing and following them through to completion.
- Arranging delivery and collection of orders in according with the customer’s requirements.
- Liaising, where required, with other depot employees, customers, depots, workshops and sales teams
- Ensuring that all opportunities to maximise the depot and the groups sales to a customer are attained
- Ensuring that all products hired to customers are safe and have been properly tested in accordance with company procedures
- Processing all input to IT systems and paperwork
- Developing and maintaining knowledge of the depots equipment for hire/sale including basic knowledge of accessory, safety and test & run requirements
- Keep the Depot Manager informed of any repairs and maintenance of equipment required
- Handling of cash transaction
- Carry out other tasks and duties as required

**Working hours are**: Monday to Friday: 08:00am - 17:00pm and Saturday: 08:00am to 12:00pm on a rotational basis

**Benefits what we offer you**
- **Salary**:Starting from £25,000 depending on experience
- 25 Days plus statutory holidays (33 days in total)
- An extra 2 days holiday after 5 year’s service
- Weekly pay
- **Saturday hours paid at time and a half**:

- FREE tool hire for all employees - Excluding consumables and delivery
- Life insurance is provided at three times your annual salary
- Pension scheme
- Full uniform provided
- Discounted personal legal services

Pay: From £25,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Store discount

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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