Trainee Help Through Hardship Adviser

5 months ago


Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

_Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time **Trainee Adviser **to join our Help Through Hardship Team on a **fixed-term **basis.

The focus of the role will be delivering benefits advice, answering telephone calls from the public and helping clients access food parcels from their local food banks, and to provide information and advice on the issues that are causing them financial hardship in order to move them forward.

Experience is not necessary, but we are looking for individuals who:

- _Have excellent communication skills_
- _Can manage own time effectively with a keen eye for detail_
- _Can monitor and maintain own standards ensuring work is accurate_
- _Have worked in a public-facing role_
- _Are experienced in working with a diverse range of people and providing a welcoming environment for clients_

**Responsibilities / Key Tasks**:

- _Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities_
- _Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_

**What we offer in return**:

- 28 days entitlement _**plus**_bank holidays pro-rata
- Full training provided
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- 5% pension contributions
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family

We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

**The essentials**:
Salary - £20,319 per annum

Location - mainly from home with occasional travel to one of our offices for meetings

**Job Types**: Full-time, Fixed term contract

**Salary**: From £20,319.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Swadlincote



  • Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    _Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_ Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference....


  • Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    Are you passionate about working in the heart of your local community and driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you. Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of...


  • Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    Are you passionate about working in the heart of your local community and driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you. Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of...


  • Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    Are you passionate about working in the heart of your local community and driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you. Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of...

  • Help to Claim Adviser

    5 months ago


    Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    _Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_ Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference....

  • Help to Claim Adviser

    5 months ago


    Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    _Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_ Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference....

  • Help to Claim Adviser

    5 months ago


    Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    _Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_ Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference....


  • Swadlincote, United Kingdom Citizens Advice Mid Mercia Full time

    Do you have a passion for volunteering in the heart of your local community and are driven by making a difference? Then **Citizens Advice Mid Mercia** is the organisation for you**.** Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference....


  • Swadlincote, Derbyshire, United Kingdom Bloor Homes - Sales & Marketing Careers Full time

    About Bloor Homes - Sales & Marketing CareersWe are a family-run housebuilder with a passion for creating beautiful homes that stand the test of time.As a Trainee Sales Advisor, you will play a key role in helping our customers find their dream home.Our team of highly skilled craftspeople ensure that every home we build is of the highest quality, with...

  • Teaching Assistant

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Connex Education Full time

    About the RoleConnex Education is seeking a dedicated and enthusiastic Teaching Assistant to join our team of professionals working with primary schools in Swadlinton. As a Teaching Assistant, you will play a vital role in supporting students towards their full potential.Key ResponsibilitiesClassroom Support: Assist teachers with classroom management,...

  • Teaching Assistant

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Connex Education Full time

    About the RoleConnex Education is seeking a dedicated and enthusiastic Teaching Assistant to join our team of professionals working with primary schools in Swadlinton. As a Teaching Assistant, you will play a vital role in supporting students towards their full potential.Key ResponsibilitiesClassroom Support: Assist teachers with classroom management,...


  • Swadlincote, United Kingdom CV-Library Full time

    Graduate Mechanical Engineer (Estimation / Construction) £25,000 - £28,000 + Clear Progression + Training + Company Bonus + 33 Days Holiday (Increases with Service) + Health Cash Plan Swadlincote, Derbyshire Are you a Graduate from a Mechanical Engineering background looking for an exciting role within a thriving construction group,...

  • Teaching Assistant

    3 weeks ago


    Swadlincote, Derbyshire, United Kingdom Connex Education Full time

    About the RoleConnex Education is seeking a dedicated and enthusiastic Teaching Assistant to support students in primary schools in Swadlinton. As a key member of the education team, you will play a vital role in ensuring the success of our students.Key ResponsibilitiesProvide classroom support to teachers, assisting with lesson planning, preparation, and...

  • Graduate Engineer

    4 weeks ago


    Swadlincote, United Kingdom CV-Library Full time

    Graduate Engineer (Civils / Construction) £25,000 - £28,000 + Clear Progression + Training + Company Bonus + 33 Days Holiday (Increases with Service) + Health Cash Plan Swadlincote, Derbyshire (Commutable from: Burton Upon Trent, Derby, Ashby de la Zouch, Lichfield, Uttoxeter, Tamworth, Coalville, Shepshed, Overseal, Ibstock) Are you a...

  • Employment Advisor

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Reed in Partnership Full time

    Employment Adviser RoleWe are seeking a highly motivated and empathetic individual to join our team as an Employment Adviser. As a key member of our team, you will play a vital role in supporting unemployed job seekers in finding and sustaining employment.Key Responsibilities:Meet with job seekers to identify challenges and barriers to employmentBook job...

  • Employment Advisor

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Reed in Partnership Full time

    Employment Adviser RoleWe are seeking a highly motivated and empathetic individual to join our team as an Employment Adviser. As a key member of our team, you will play a vital role in supporting unemployed job seekers in finding and sustaining employment.Key Responsibilities:Meet with job seekers to identify challenges and barriers to employmentBook job...


  • Swadlincote, United Kingdom Givaudan Full time

    Step into our world of creativity and joy! EU Quality and Regulatory Coordinator - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions....

  • Employment Advisor

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Reed in Partnership Full time

    {"title": "Employment Adviser Role", "description": "Are you passionate about making a difference in people's lives?Do you want to work in a role that puts the customer at the heart of everything we do?Reed in Partnership is looking for an Employment Adviser to join our team.This is a part-time role, working 30 hours a week.As an Employment Adviser, you will...

  • Employment Advisor

    4 weeks ago


    Swadlincote, Derbyshire, United Kingdom Reed in Partnership Full time

    {"title": "Employment Adviser Role", "description": "Are you passionate about making a difference in people's lives?Do you want to work in a role that puts the customer at the heart of everything we do?Reed in Partnership is looking for an Employment Adviser to join our team.This is a part-time role, working 30 hours a week.As an Employment Adviser, you will...

  • Teaching Assistant

    1 month ago


    Swadlincote, United Kingdom Connex Education Full time

    Amazing Teaching Assistant's are needed in your area£80 - £95 per day subject to qualification and experience Benefits of Working with Connex EducationCompetitive daily ratePAYE paid weekly.Free access to our Teaching Assistant toolkit skills development package containing over 24 courses.Funded formal qualifications, from Level 2 SEND, Level 3...