Trainee Help Through Hardship Adviser
5 months ago
_Do you have a passion for working in the heart of your local community and are driven by making a difference?_ Then **Citizens Advice Mid Mercia** is the organisation for _you_**.**_
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time **Trainee Adviser **to join our Help Through Hardship Team on a **fixed-term **basis.
The focus of the role will be delivering benefits advice, answering telephone calls from the public and helping clients access food parcels from their local food banks, and to provide information and advice on the issues that are causing them financial hardship in order to move them forward.
Experience is not necessary, but we are looking for individuals who:
- _Have excellent communication skills_
- _Can manage own time effectively with a keen eye for detail_
- _Can monitor and maintain own standards ensuring work is accurate_
- _Have worked in a public-facing role_
- _Are experienced in working with a diverse range of people and providing a welcoming environment for clients_
**Responsibilities / Key Tasks**:
- _Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities_
- _Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate_
- _To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities_
**What we offer in return**:
- 28 days entitlement _**plus**_bank holidays pro-rata
- Full training provided
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
- Internal progression opportunities
- Supportive environment
- 5% pension contributions
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
**The essentials**:
Salary - £20,319 per annum
Location - mainly from home with occasional travel to one of our offices for meetings
**Job Types**: Full-time, Fixed term contract
**Salary**: From £20,319.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Swadlincote
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