Delivery Operations Lead

2 weeks ago


Remote, United Kingdom Innovate UK Full time

**Details**:
**Reference number**:

- 354770**Salary**:

- £54,043- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer- UKRI Band F**Contract type**:

- Fixed term**Length of employment**:

- April 2025**Business area**:

- IUK - Business Services**Type of role**:

- Business Management and Improvement**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Remote working (anywhere in the UK)About the job

**Job summary**:
**Job Purpose**:
The ‘Delivery Operations Lead - Business Growth’ post will form part of the senior team within the Innovate UK Business Growth Team, reporting to the Head of Operations & Place; overseeing the operational delivery and fit with the wider Innovate UK group and responsible for mobilising our data as a strategic asset, primarily that of Innovate UK EDGE.

The post holder will work closely with the other Delivery Operations Lead, other parts of the Business Growth team, and a range of internal Innovate UK & UKRI (e.g. domain teams, operations, BS&I, governance, compliance, legal) stakeholders to ensure relevant interfaces and interdependencies are managed effectively.

In addition, the role will oversee the development of the Innovate UK EDGE CRM and its integration with other data/survey tools (e.g. Get FeedbackÔ, GrowthMapperÔ, Beauhurst); data collection, management and quality assurance, including the provision of guidance and training; the development of reporting processes, dashboards and outputs; the handling and consistent response to data requests; the smooth operation and improvement of Innovate UK beneficiary triage process through which Innovate UK & EIC Accelerator award holders are offered business growth support; handling of complaints, and working with Innovate UK EDGE consortium partners, domains teams and the Innovate UK and UKRI complaints teams; and the management of one of the individual strands of our support services delivered by our strategic partner, BSI. A key part of the role is therefore the effective line management of the Impact and Performance Manager, Senior Data Analyst and Data Analyst.

The role will also work closely with the Business Growth Team’s Innovation Leads and Service Design Leads to ensure delivery of the EDGE service is accurately captured by the data collected and the impact of the Innovate UK EDGE portfolio is captured, communicated and reported to key stakeholders, both internally and externally.

The ‘‘Delivery Operations Lead - Business Growth’ will also support the Deputy Director - Business Growth in harnessing our data as a strategic asset.

**Job description**:
**Key Responsibilities and Accountabilities**:

- Day-to-day portfolio management of the Business Growth offer (Innovate UK EDGE), working closely with the Head of Delivery Strategy, Innovation Leads and Service Design Leads for adviser capability development, data management and impact measurement and reporting.
- Management and development of our CRM, its data and the generation of accurate, relevant, and timely reporting to enable progress to be tracked centrally, including the provision of concise commentary targeted to meet EMT and external stakeholder needs.
- Line management responsibility for ‘Impact and Performance Manager’ and data analyst functions to achieve Innovate UK EDGE objectives and delivery of process improvements and resource efficiencies as needed.
- Oversee the embedding of monitoring, evaluation, and impact/benefits realisation for Innovate UK’s Business Growth Support (Innovate UK EDGE).
- Stakeholder management across a complex and diverse partner and stakeholder network, including regular, appropriate and timely communications, including effective management of relationships with internal and external suppliers.
- With other members of the Innovate UK senior management team, develop a high-performance team, for example sharing best practice and mentoring other members of the wider Business Growth team.
- Support the other Delivery Operations Lead to develop and implement programme governance and effective co-ordination of all the partners within the wider offer, including interfacing with the Consortium, Operations and Advisory Board as directed.
- Ad-hoc delivery of senior-level project work as directed by the Head of Operations and Place and/or Deputy Director - Business Growth.
- Represent the Head of Operations and Place and Deputy Director - Business Growth as required at events and meetings, acting as a delegate during periods of absence as required.
- This is not an exhaustive list and you might be encouraged to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the key experience and/or training._

**Person specification**:
**Person Specification**:

- Th


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