Food & Beverage Team Leader

3 weeks ago

University of Warwick, United Kingdom University of Warwick Full time

Permanent position, 36.5 hours per week.

A fantastic opportunity has arisen to join us at Warwick Conferences. We are looking to recruit a Food & Beverage Team Leader focusing on Warwick Food & Drink, our internal Food & Drink delivery service on campus. The role will involve the delivery of catering requirements, event preparation and conference set up. Driving licence will be required for the role.

Warwick Conferences offers a range of world-class meeting and conferences facilities in a lively and attractive destination. We’re proud to be part of the University of Warwick and located on its leafy green campus. An organisation that invests all its profits into social benefit - education for students, or world-leading research to improve lives globally.

Our mission is to ensure that every Warwick Conferences customer is entirely delighted by their experience with us. The role of our dedicated team is to create lasting, memorable events that achieve everything our customers hope for and more. We have endless stories of how our people go the extra mile every day for our customers. Constantly on the look-out for any improvement to make, taking personal pride in their work and supporting each other to deliver their very best. Our entire team works together to develop clever ideas to deliver a unique experience for delegates, for every client.

Interview Date: w/c 9 January 2023.

**JOB PURPOSE**

To assist in the supervision and management of food & beverage service across the Warwick Conferences portfolio, ensuring that all standards are maintained to a high level so customers get the best possible experience.

**DUTIES & RESPONSIBILITIES**

**Operational duties**:

- To dispense drinks/serve food to customers during service hours in a correct/professional manner and to the appropriate standards required to ensure smooth operation of department. When appropriate, ensuring compliance with all applicable aspects of licensing regulations are adhered to.
- Responsibility for maintaining cleanliness/hygiene for all service areas, ensuring that regulations regarding health and safety, fire and food hygiene are observed and adhered to.
- Responsibility for the ordering, receipt and check deliveries from suppliers to ensure department is fully stocked as necessary and that the stock is suitably rotated and managed to avoid waste. Monitor and manage the stock levels of all areas within the department
- Liaising with all operational teams whilst on duty.
- To maintain cleanliness and quality of products by ensuring all areas are kept hygienic and safe.
- To ensure that a high level of customer care is maintained at all times
- Ensure all cash and credit transactions are recorded and that the float is correct before and after trading and ensure that any increases in customer numbers are reported to reception for accurate billing.
- Completing of daily records with regards to cleaning and wastage.
- Receive and respond to departmental requests and inform the Assistant F&B Manager/Assistant Manager if additional resources are required.
- Make sure that all Key Control procedures are adhered to.
- Attend meetings and courses as and when required.
- Ensure any maintenance defects are reported at an appropriate level

**Supervisory duties**:

- Organise the team so as to ensure all areas of service are covered during shift: drinks receptions, table service, bar service, all food service etc.
- In accordance with standards and policies agreed, take charge of the Bar restaurant and Lounges in conjunction with and in the absence of the Assistant F&B Manager/Assistant Manager.
- Responsible for stock and cash ensuring all monies are accounted for and that stock levels are controlled and maintained.
- Assisting with local area induction and training for new staff, plus the ongoing coaching and training of staff to ensure standards are maintained.
- Ensure staffing levels are adjusted on a day to day basis, based on business needs.
- Planning periodic deep cleaning programme for area of work.
- Ensure that the team is constantly providing a high level of customer service.
- Through the use of Kinetics ensure that the knowledge of the daily business and the customers and their requirements whilst in house is understood and where necessary communicated with the team.
- Identify and deal with any concerns and issues regarding staff performance through coaching or retraining with the support of the Assistant F&B Manager/Assistant Manager.
- To maintain, clean and manage the departments fleet of vehicles.

To undertake any other duties as from time to time maybe required to commensurate with the grade of the post.

**You must have a clean, valid manual driving licence for this role.

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