Supporter Care and Admin Assistant

2 weeks ago

London, United Kingdom SolarAid Full time

Job description

**About SolarAid**

SolarAid’s mission is to light up every home, school and clinic in Africa by 2030, using safe, clean, solar power. There are 590 million people in sub-Saharan Africa living without electricity. When the sun goes down at night, families are reliant on dangerous and expensive forms of lighting such as candles and kerosene lamps.

SolarAid has played an important role helping to create vibrant and sustainable solar markets across Africa through a trade-not-aid model in rural areas. Through our social enterprise, SunnyMoney, we have distributed over two million solar lights, directly impacting over 11 million people across Malawi, Zambia, Kenya, Tanzania, Uganda and Senegal. Families across the continent can now rely on safe, renewable solar lights as the sun sets, but there is still a long way to go to reach everyone who is being left in the dark, and we are stepping up our efforts.

SolarAid is now looking for a keen and experienced Supporter Care and Admin Assistant to provide integral assistance to the Fundraising team to help reach our goal.

**Equal opportunity**

SolarAid is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

**About the role**

The Supporter Care and Admin Assistant will work in a growing Fundraising team to support SolarAid’s charity operations in the UK. Using previous learned experience, the role will endorse the delivery of excellent supporter experience, smooth running of the office and the efficient handling of non-supporter communications. The role will provide key support to the Supporter Experience Administrator; assisting in maintaining accurate entry of income and stakeholder information.

The role requires someone able to work both autonomously, and build strong working relationships with the existing team. Someone who is resourceful, a good problem solver and organised. The role is based in Walthamstow, London

**Your values**:
You will be expected to uphold the values and ethos of SolarAid in the way we engage with audiences, and inspire support, at all times.

**Role Purpose**:
To deliver outstanding supporter care and ensure the smooth running of the charity’s UK office.

**Specific tasks**

**Supporter Care**
- Accurately record gifts, sales and contact information to the CRM (Salesforce).
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
- Moderation of social media to help increase engagement across social channels.

**Office communication - general**
- Handle all primary incoming calls, diverting them to relevant teams/departments as necessary.
- Process post that arrives in the London office, providing post to relevant departments.

**General office administration**
- Be the first point of contact with building office management.
- Be a first point of contact with SolarAid’s out-sourced IT support as well as keeping a log of laptop ownership/borrowed equipment.
- Purchase general office supplies and other ad hoc items. Own and manage the process of stationery ordering and keeping an itinerary of stationery currently held.
- Assist staff with home-working requirements.
- Co-ordinate postal and courier services.
- Co-ordinate keeping the SolarAid office tidy and welcoming for external visitors.
- Provide filing support for each department in the UK office and undertake any other administrative tasks delegated by the Finance, Fundraising or Communications teams.

**Team cohesion and personal assistance**
- Compile and write up the weekly work updates of the SolarAid team to circulate within the organisation.
- Lead organisation of staff enrichment and away days.
- Co-ordinate flights for SolarAid/SunnyMoney staff members; assist with hotel bookings vaccinations, and other similar matters when required.
- Assist with on-boarding and new staff induction such as personal documents check, health & safety and building tour.

**Facilitating SolarAid Shop activity**
- Co-ordinate management of stock with our distributor and merchandise suppliers.
- Perform a monthly reconciliation of stock movements with the records held at our external stock management facility.
- Assist with the ordering and logistics of new stock for the shop.
- Assist with the logistics of any shop sales made outside of the normal process (i.e. not through our external stock management facility).

**Personal Specification**

**Skills and Competencies**
- Experience of working in a Support Care role
- Experience of using a CRM for contact management and income recording (ideally Salesforce)
- Good working knowledge of online fundraising
- Good Microsoft Excel skills with

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