Customer Co-ordinator
2 weeks ago
Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination.
Your working hours will be from 6am to 6.15pm on a rolling rota.
Duties will include but not be limited to the following:
- Handle inbound and outbound calls
- Resolve any issues that arise or may potentially arise
- Coordinate with other departments
- Keep managers informed and updated on schedules in advance
- Provide accurate and proactive updates to the Customer Service Team
- A positive and proactive approach
- A customer focus mindset
- Exceptional customer service skills
- Previous experience in a customer service role
- Confident, polite, and professional telephone etiquette
- Strong written and verbal communication skills
- Ability to think independently and understand the broader context
- Flexibility to meet company and customer needs
You should be open to the needs of the company and customers, as flexibility is a must.
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