E-commerce Co-ordinator

3 weeks ago

Birmingham, United Kingdom Lee Longlands Full time

**Salary**: £21,000.00

We are recruiting for an e-Commerce Co-Ordinator to join our team in our Head Office on Broad Street.

Key Responsibilities & Tasks
- Support the site management for effective day-to-day e-Commerce operations
- Responsible for the upload of content across the websites using the CMS
- Manage and review product presentation on site to ensure correct categorisation, images, copy, pricing and promotional offers are accurate and meet internal requirements
- Create virtual images/content etc for products for use on the e-Commerce platform to enhance the customer experience
- Monitoring facets and improving filter systems
- Review any requests for content corrections and fix accordingly
- Colour changing and image editing
- Optimising existing product listings
- Close coordination with all internal teams including but not limited to buying, customer service, sales to help provide optimum online experience and support with ad hoc requests where necessary
- Act as a liaison with customer service to work with or resolve customer or product situations where appropriate

About you
- Despite not being customer facing, we require that all roles within the business are held by people passionate about our customers. This will ensure that all tasks and requirements are approached with a customer first mentality
- Responsible for quality of work in terms of accuracy, content and commitment to deadlines
- Ability to work across two brands adapting UX accordingly
- Excellent communication skills both written and verbal
- Forthcoming with constructive challenges to the business
- A constant striving to improve how we do things, looking to implement cost and time efficiencies
- Good team player - part of a small team within a business operated with a family run ethos
- Demonstrated ability to enhance web experience to generate sales
- Familiarity with online marketing strategies and web development approaches
- Multitasking and analytical skills
- Detail and deadline oriented
- Proficient in Adobe photoshop

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