Stage Door Casual

4 weeks ago

Guildford, United Kingdom HQ Theatres Full time

Stage Door Casual

January 23

Person Specification

**Trafalgar Entertainment** are the leading theatre and live-entertainment group with a national and international footprint. Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focussed on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live event spaces and through distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O’Grady Drama Academy, London Theatre Direct, Jonathan Church Theatre Productions and Chiswick Cinema.

Part of Trafalgar Entertainment, Trafalgar Theatres currently operates 14 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast and there’s never been a better time to get onboard.

Opened in 2011 **G Live, Guildford** is a landmark building. With inspirational architecture, light-filled foyers and a programme incorporating the best in live-music, big-name comedy, dance and classical, G Live is truly a venue for everyone. On any given week the building morphs from rock-venue; to classical concert hall; to conference and exhibition space and back. With a main hall capacity of 1,031 seated (1,700 standing); plus numerous versatile spaces (including the 100-capacity Bellerby Studio) G Live is a vibrant, busy and exciting place to work.

**Employment type**:
Casual

**Salary**:
£10.66/hour

**Hours**:
**Work location**:
You will be based at G Live, London Road, Guildford and may be required to travel to and work at other Trafalgar Theatres venues. Approved travel expenses will be reimbursed.

**Purpose of the role**:
The Stage Door Administrator will assist in the efficient running of the administration functions at G Live; providing quality administrative, communications and reception support service for all departments, callers, visitors, patrons and the general public as appropriate. The Stage Door Administrator will be the hub of all backstage communications and administrative systems.

Will be a confident, outgoing and welcoming team player. They will have experience of working in a busy environment, dealing with a range of customers whilst maintaining exemplary levels of service. They will be able to remain calm in pressurised situations, be able to work on their own under their own initiative and have excellent communication skills.

**For an informal discussion contact**:
Lucy Mason, Guest Experience Manager

**Closing date**:
Ongoing

**How to apply**:
**REPORTING**:
You will report directly to the Guest Experience Manager.

**KEY ACCOUNTABILITIES**

**Strategic**
- Contribute to the achievement of G Live’s service and commercial targets, by providing accurate, timely and appropriate administrative support, as directed and delegated by the Senior Venue Manager and Venue Administrator. Such support will include, but not be limited to, keeping up to date and accurate records, maintaining and processing spreadsheets; processing orders and invoices; management of incoming and external mail (including courier services) and internal communication.
- Assist the Facilities & Buildings Manager with the implementation of G Live’s Emergency and Evacuation procedures.

**Operations**
- Development of a good working knowledge of the Venue’s programme, ticketing system, services and facilities so that enquiries can be accurately, promptly and appropriately handled.
- Welcome all visiting artistes and company members, and other visitors to G Live within agreed customer service standards and procedures.
- Assist with the security of backstage areas including, but not limited to, monitoring of all people entering/leaving the building via Stage Door; the maintenance of signing-in and signing-out records and the management of the issue and return of keys and radios.
- Provide a reception service for the ‘back of house’ entrance to G Live, including receiving deliveries, directing visitors, assisting with artistes’ enquiries, and helping staff as required.
- Ensuring the security of the building by carrying out the closing walk round if working the evening/end of day shift.
- Assist the Venue Administrator in the administration of recruitment and other staff management processes, maintaining confidentiality and in line with procedures and legislation.
- Assist the Venue Administrator with show administration, including but not limited to, creation and completion of event sheets, detailing get-in, get-out and stage times, and allocating dressing rooms as required, followed by dissemination of event sheets to all staff to complete on a weekly basis.
- As required, production and dissemination of accurate and timely minutes of meetings.
- Archiving of casual time sheets on a weekly basis.
- Assist the Venue Adminis

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