Part Time Front of House Assistant

2 months ago

London, United Kingdom Browne Jacobson Full time

**Vacancy details**:
**Part time Front of House Assistant - London - FTC**:
**Vacancy type**
- Secretarial/administrative

**Level**
- Junior

**Business area**
- Support

**Duration**
- Temporary

**Hours**
- 4 days per week

**Location**
- London

**Reference number**
- JL19

**Duration details**
- 9 months

**Job title**
- Part time Front of House Assistant - London - FTC

**Team**
- Client & Marketing

**Vacancy owner**
- Helen McPake

**Reporting to**: Front of House Manager

**Office**: London

**Hours**:Four-day week (28 hours)

Typically, an 8-hour shift pattern (including a break) between 8am-6pm

There are occasional morning/evening meetings or events where the shift would then change to accommodate.

At Browne Jacobson, we’ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we’re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we’re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

**Why is this role important and how does it fit into the team, department and wider firm?**

We are looking for an Assistant to join our Front of House team, delivering exceptional service to our clients and stakeholders. The Front of House Assistant will work within the Client & Marketing (C&M) department, which includes Business Development, Bids, Marketing, Client Relationships, Events & Front of House.

The Front of House (FOH) team are frequently the first impression of the wider business and its values for stakeholder and clients alike.

**What does the role actually involve?**
- Meeting and greeting all clients and providing a lasting positive impression of Browne Jacobson.
- Organising, serving and clearing all food and beverage requirements for all meetings and events.
- Booking and preparing meeting rooms in accordance with the organisers’ requirements and in line with Browne Jacobson brand standards.
- Ensuring all meeting equipment (AV/VC) is in working order and set up for all required meetings. Training will be given to allow you to operate our tech and be comfortable troubleshooting.
- Travelling to other client suites to work alongside other Front of House team colleagues and provide cover at other suites if needed. Travel and accommodation, if relevant, will be booked for you.
- Reporting any tasks relating to the building, cleaning and security etc. and seeing through to resolution.
- Adhering to all relevant legislation.
- Supporting the wider C&M team as and when required.

**Person specification**

**What technical skills are required for someone to be successful and enjoy the role?**
- Computer literate and able to navigate different computer systems, e.g. Microsoft Office, MS Teams and Zoom, room booking platform

**Who would be a good fit for this role?**

As part of the Front of House team, you would be expected to have the following skills and experience:

- Effective written and verbal communication skills
- Experience of working in a reception, hospitality, or luxury retail environment
- Proactive and forward thinking
- Can work collaboratively in a team environment but also able to work independently
- Able to interact and network with a variety of people
- Self-motivated and level-headed with a resilient and tolerant outlook

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