Account Coordinator
4 days ago
**Career Area**:Marketing / Sales / Product Support**:
**Job Title: Accounting Coordinator**:
**Salary**:SG19
**Location**: Peterborough
**Hiring Manager**:Caroline Trimmer
**Closing Date**:31st March
**Travel**:Some travel, less than 10%
**Flexible working arrangements will be considered for this role, in-line with the needs of the business.**
**Job Opportunity**
The Account Coordinator will be part of the Orders Management team within the Supply Chain Group.
The Account Coordinator will be responsible for supporting a suite of defined customers.
The role will also interact with other areas of the business primarily SMSP and Commercial teams
**Job Duties/Responsibilities may include, but are not limited to**:
- Receive and process customer orders on various systems, liaising with multiple global facilities
- Lead customer meetings to build relationships and improve customer experience (can be up to 10% travel)
- Utilise analytics and dashboards to drive customer / process improvements
- Monitor, prioritise and track status of orders to provide updates to customers
- Order grief resolution
- Customer query resolution for issues related to order to delivery
- Participate in process improvement activities and projects
- Ensure adherence to meet compliance criteria for order entry processes.
- Adhere to all documented orders management processes
**Required Skills**:
- Attention to detail and accuracy
- Microsoft Office experience
- Effective communicator with both internal and external customers, verbal and written
- Experience with MFGPro or similar ERP systems although training will be provided
**Desired Skills**
- Experience within an external customer or supplier facing role
- Knowledge of Supply Chain processes
- Outlook experience would be preferred but training will be given
**The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.**
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
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