Customer Service Advisor

3 months ago


Hitchin, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to rapid growth and continuous success we are currently recruiting for a Customer Service Advisor/Planner to join our Birmingham team based in Hitchin. You will be joining a value based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you Benefits - Salary sacrifice company car OR basic salary + Motor Expenditure Allowance - 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Generous sick pay - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more
**The Project**
The role requires you to: - Allocate work to trades people within given time scales - Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times - Promote and maximize 1st time fix - Management of ‘Impact Diary’ or equivalent through updates of Impact and DRS appointment slots according to resource available - Monitor and report service delivery issues to senior service controller - Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery - Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results - Conduct daily check to ensure tradespeople are fully using their PDA’s - Produce client reports e.g. H+F Oracle report and service failure report - Manage appointments and an appointment system
**Essential and Desirable Criteria**
**Personal Qualities**
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviors. Sound like you? If so, come and join Fortem and become a great ambassador of our business.
**Additional Information**
Some flexibility in working patterns is to be expected. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognises and rewards your achievements.
**About Us**
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
Job Reference: FOR02528



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