Receptionist and Meeting

1 month ago


London, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
As a Receptionist and Meeting & Events Coordinator you will report to the Planning & Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients’ needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence.

**Responsibilities**:

- To man the Conference & Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these - and to adhere to the opening and closing procedures
- Collectively manage the Client & Conference Centre Inboxes to deal with incoming booking enquires to then allocate the most appropriate event space in line with event requirements
- To entirely plan such events and meetings that are allocated by the Business Manager or Conference & Client Center Event Planners, from reservations stage to billing stage
- To contact the organizer of all events allocated within 48 hours of booking
- Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements
- To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP
- To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting

**Required qualifications, capabilities, and skills**
- Customer-facing experience
- Strong interpersonal skills
- Flexibility to deal with a fast-paced, diverse environment
- Excellent communication skills; both oral and written
- Highly motivated team player
- Work comfortably under pressure and observe deadlines

**Preferred qualifications, capabilities, and skills**
- Experience of working within a busy and diverse team
- Track record of quality service provision
- Strong Computer Skills, (MS Office; Room Booking System e.g. EMS/Momentus)

**ABOUT US



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