Female Support and Advocacy Key Worker

1 month ago

London, United Kingdom Cardinal Hume Centre Full time

**JOB TITLE**:Female Support and Advocacy Key Worker (fixed term 4 months)**
**REPORTS TO**:Deputy Manager, Young Peoples Supported Accommodation**

**£30,165 per annum**

**BACKGROUND**:
**The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we**:

- ** Provide a home to 39 young people**:

- ** Offer support to local children and families at risk**:

- ** Help families keep or find a stable home and manage their money**:

- ** Mentor people to find work or training**:

- ** Help people secure their legal right to remain in the UK and access homes, work and benefits.**

Last year we helped over 1200 people including nearly 600 families and 230 children and young people. Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life. We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy.

The Centre is based within five minutes’ walk from Parliament but works in an area where homelessness in nearly all its forms has increased. Around 3,500 children from Westminster are housed in temporary accommodation. Over a third of children live in poverty. Families face unaffordable housing costs, a challenging labour market and rising levels of crime.

With an annual income in the region of £3.25 million, the Centre currently employs around 60 dedicated members of staff and around 50 volunteers. In our most recent staff survey 93% of staff said they enjoy the work they do and 91% felt proud to work at the Centre.

**Job Purpose**

Work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. Contribute to the day-to-day services by undertaking a range of tasks to ensure the safe operational management of our supported accommodation services.

**This role requires you to**

**Support Residents**

We use Psychologically Informed approaches and Trauma Informed Care principles to support our residents to develop new ways of thinking and to make steps towards independence. You will:

- Lead on co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
- Organise and carry out regular planned reviews of support and safety plans, or following an incident / significant change in a residents circumstances.
- Engage residents to meet agreed outcomes and develop life skills.
- Assist residents with day-to-day support and tenancy-related matters.
- Identify and promote opportunities for employment, education and training and supporting residents to remove barriers to accessing these opportunities.
- Signpost and accompany residents to appropriate internal and external support services.
- Support residents to be ‘ready for move on’ to enable successful move on.
- Support residents to be financially independent through budgeting plans and maximise income.
- Empower residents to move towards self-management of their medication by following the medication procedure.
- Ensure the safety of our residents by following CHC safeguarding procedures, recognise and act on any significant risk, and escalate appropriately.
- Record and update clear, factual, accurate, strengths based resident information on In-Form.

**Deliver Services**

You will:

- Facilitate the referral process into the service and use strength based approaches to assess potential new residents.
- Contribute to the delivery of a housing management service, including income collection and providing residents with tenancy-related support.
- Work with residents to maintain a safe environment by reporting repairs and health and safety concerns.
- Clear and prepare rooms to ensure they are re-let promptly.
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
- Develop and maintain local partnerships to provide a holistic range of support for residents.
- Carry out day-to-day administration and other operational duties as required.

**Other Information**
- You will participate in the service’s rota system to meet the needs of the young adults and service. Providing day and evening cover including weekends and Bank Holidays for a 24/7 service.
- Ensure residents are safe at all times - carrying out all of your duties within CHC’s Policies and Procedures
- Deliver your role in line with CHC values and behaviours fram

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