Customer Care Advisor
1 month ago
**Job description**
We are looking for a dynamic self-motivated individual to work for a rapidly growing firm based in Manchester City Centre who specialise in a Consumer Credit Law firm. We provide advice on all aspects of consumer finance including; mortgages, secured loans, unsecured credit agreements and insurance products.
**Role and Responsibilities**:
To provide first-class customer care for all clients.
Making outbound calls to existing clients, and taking inbound hotkeys from our external network of introducers.
Completing legal questionnaires with each client to determine if the customer meets the criteria.
Advising on the legal services and solutions that are available.
Account Management of customers; ensuring all necessary paperwork and information is completed and returned.
A background in Customer Care and Financial Services is preferred, Debt Management, IVA and PPI would be advantageous.
Knowledge and Understanding of Microsoft Office Products (Word / Excel) and ideally PC literate
Experience using CRM software and awareness of a dialler environment would be preferred however training will be provided.
Proactive, friendly organised and focused
Excellent punctuality and time management
Able to demonstrate resilience in a demanding, fast-paced and targeted environment
Excellent Communication Skills with the ability to empathise and build rapport
Willingness to learn in a continual improvement environment
**Benefits**:
- Pension scheme
- Bonus scheme
Monday to Friday, The centre is open between 9am and 7:30pm so some evening shifts will need to be covered in exchange for shorter days on other days..
**Salary**: £18,000.00-£20,000.00 per year plus Bonus Scheme
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£20,000.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£20,000.00 per year
**Benefits**:
- Company pension
Schedule:
- 10 hour shift
- Monday to Friday
COVID-19 considerations:
see in job description
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: CCT-0363
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