Operations Manager

2 days ago

Wolverhampton, United Kingdom Crown Worldwide Group Full time

The Operations Manager takes responsibility for the day-to-day management of a busy workspace, household goods and logistics operations teams.

**Key Focus Areas**
- Supply chain management
- Workflow and Process
- Materials, Equipment, and Asset Management
- Corporate Social Responsibility
- Recycling

**Key Tasks and Responsibilities**

**General Tasks**
- Safeguarding the highest levels of Customer Service Satisfaction.
- Compliance with all legal and company legislation and Quality Management systems
- Ensuring the excellent quality of service in Benelux, UK and Ireland
- Reviewing and improving productivity levels.
- Benchmarking: looking at new and innovative ways of developing our business practises.
- Operational P&L accountability.
- Commercially support the sales and client services teams
- Margin growth through close control of costs
- Responsible for Supply-chain cost, productivity and quality
- Accountability for the development and well-being of staff whilst in the workplace.

**Workflow and Process**
- Work closely with the Workspace and Relobility Services Team(s) and ensure a seamless delivery of service to each customer.
- Understand and observe Crown’s published workflow practices relative to:

- Process for Operations HHG Freight
- Process for Operations Regional Workspace service provisions.
- Operational supplier management systems
- Financial and statistical reporting systems
- Work with the finance team to safeguard processes ensuring month end accounts accuracy.

**Supply Chain and People Management**
- Supply chain management by way of service partners and Crown for long term working partnerships.
- Chairmanship of monthly operations meeting, responsibility for ensuring one is held and that it provides a forum for discussion.
- Identifying and implementing quality performance improvement opportunities and measures.
- Develop staff engagement results to show motivated and engaged people.

**Vehicles and materials**
- Management and control of all vehicles and equipment in accordance to 'O’ Licence and FORS standards. CPC preferable but not essential.
- Ensure recycling of materials and equipment.
- Ensure additional costs eg demurrage, airport storage, detention, charges etc are managed.
- Achievement of improvement in feedback & claims quality targets
- Ensuring operations are able to match or exceed capacity to sales bookings.

**Corporate Social Responsibility**
- Support the company CSR commitment and goals.

**Other**
- Management and control of the warehouse activities
- Ensure continuous improvement and Best Practice in all aspects of the warehouse operation.
- Ensure a pro-active thorough and complete store search is carried out upon the reporting of missing items.
- Ensure the company complies with all regulatory body requirements.
- Investigate all accidents.
- Ensure that accurate records are maintained for both ISOs.
- Ensure all internal audits are up to date.
- Demonstrate and promote the company vision and values.

**Aptitude, Knowledge and Qualifications**

**Aptitude**
- Excellent analytical, interpersonal and communication skills.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
- Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
- Confident can-do attitude and a willingness to support stakeholders in effectively doing their job.
- Solution oriented approach to problem solving and decision making.

**Professional Knowledge and Skills**
- Supply chain management experience is essential.
- Knowledge of the safety and legal procedures for handling and receiving goods
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Well-developed administration and organisation skills with strong attention to detail.
- Applicable computer skills with experience using Microsoft Office including Word, Excel.
- Strong verbal and written communication and presentation skills.
- Knowledge of the functionality of machinery and equipment
- Cultural sensitivity and awareness.

**Qualifications**
- Over 5 years’ experience in management with-in removals or logistics and/or warehousing industry.
- APICS, SIM, or other recognised professional Supply Chain Management qualification.

**Competencies**

**Crown Core**
- Determined
- Caring
- There
- Open-minded
- Sharing

**Job Specific**
- Customer Service
- People Management
- Personal Organisation
- Problem Solving/Analysis
- Quality

**Company Values**

At Crown we pride ourselves with the quality we deliver and values we stand by.
- **We areCARINGabout people and their experience**:

- **AlwaysDETERMINEDto do our best and to always keep improving**:

- **We are genuinelyTHEREwhen our customers and colleagues need us**:

- **We encourage theSHARINGof knowledge amongst each other**:

- **We continuously remainOPEN-MINDEDto stay innovative**

**Equal Employment Opportunity**

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexualorientation, gender identity, military/veteran status, or any other characteristic protected by law.

**Obligation of Confidentiality**

The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company’s business and all other confidential aspects of the business as defined in 'Confidential Information’

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