Service Support Engineer
4 days ago
SERVICE SUPPORT ENGINEER
FMCG MANUFACTURING INDUSTRY
WARRINGTON AREA
DAYS
£35,000 DOE - Overtime, Pension and Holidays
Due to continued expansion across the business, our client, a market leading FMCG manufacturer is seeking to enhance its Service team with the appointment of a Service Support Engineer who is based within the office.
Role Description
- Involved in producing spares lists and quotation, including any post commissioning support offers including automation, filed service, etc. The service support engineer will be responsible for coordinating with the respective Project Manager and service salesmanager to ensure such offers are prepared in timely manner.
- Contacting the respective suppliers and collating information in a quotation format. This is key to service growth.
- Project Documentation - Liaising with the supplier and making sure the all equipment used within that project have the correct certificates, test reports, manuals and datasheets and upload them to an in-house assist site so the engineers and customers havea 'one stop shop' for all documentation relating the a specific project.
- Sales Support - Assist service sales managers in quote preparation. Generate service maintenance proposals with assistance of technical department members.
- Service project management support - Supporting the management of service upgrades and projects. Following up with the suppliers, raise projects on IFS, raise PO requests to suppliers, coordinating deliveries and updating the respective Stake holders of thestatus. Invoicing customers and checking supplier invoices prior to approval.
- CRM - Assigning tickets to respective coordinators on a daily basis.
- Service Reports - Ensure service reports are collated and issued to the customer and stored on in-house assist site.
- Spares Order Processing - Dealing with enquiries, raising quotations, order processing and invoicing. Coordinating deliveries and updating the respective Stake holders of the status. Invoicing customers and checking supplier invoices prior to approval.
- Planning - Maintaining the service calendars. Support and co-ordinate service engineer's schedules.
Skills and Qualifications
- Minimum of 2 years' experience working within an Aftersales or Service type operation.
- A good understanding of engineering principles.
- SAP Experience (preferred)
Company Information
As a business our client is a market leading manufacturing company with a strong presence on both a UK and global scale. With a growing portfolio of clients and plans to expand even further this role provides a stable and secure opportunity in the present economicmarket.
In return for your commitment my client offers a stable and secure career for technically motivated engineers. If you feel this is of interest please send your CV to directly to Ryan Allmark to or call for further details.
Hunter Selection recruit Engineering professionals in Design, Manufacturing, Field Service, Electrical & Electronic Engineering, Production, Purchasing, Manufacturing, and Mechanical Engineering
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