Tenancy Support Officer

4 weeks ago

Newcastle Emlyn, United Kingdom Wales & West Housing Full time

The Opportunity

We are seeking an experienced Tenancy Support Officer for a 12 moth fixed term post, with a demonstratable track record of working within a housing team and customer focused environment to support our two award-winning companies to make a real difference to peoples lives, homes and communities.

**Are you**:
Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?

Able to provide an important part of the housing management function and support residents to sustain their tenancies, maximise their income and support with money management, debt and benefit advice ?

Someone that has positive and flexible attitude, with strong values that align well to ours ?

**Do you have**:
A strong customer focused and empathetic approach to dealing with customers?

The ability to work as part of a busy team as well as to work alone and therefore capable of organising your workload and making decisions?

Excellent communication skills and the self-awareness to continuously improve yourself and others?

Proficient knowledge of supporting residents ?

A proven track record of working in a tenancy support role?

If so, we want to hear from you

Whats in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. Youll enjoy:
Salary £34,846 - £38,569 per annum.

Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.

25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.

9 Bank Holidays per annum, including an extra day at Christmas

Opportunities to develop and grow,

Regular feedback, training and support from your manager and team,

Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,

A permanent contract ensuring job security ,

And lots more

What you will be doing?

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the housing management function and provide assistance and support to the resident whilst working alongside the wider housing team. You will enable the delivery of services to our residents by providing effective tenancy support.

You must also be a good communicator and provide a high quality, friendly customer-orientated service.

For further information about the role please view the attached role profile in the recruitment pack.

Where is the role based?

You will work from our office based in Newcastle Emlyn

Who are Wales & West Housing Group (WWHG)?

Were a leading and well-established Welsh employer over 620 employees across the WWH Group, we provide affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales.

Multi-award winning ranked as 3* World Class in the 2022 Best Companies list and the first organisation in Wales to be awarded the Investors In People (IiP) Platinum status.

Want to find out more?

Why not arrange an informal conversation with Glenda Bowen, Housing Manager on 07966 319351. You can also find out lots more in the recruitment pack.

Why are you interested in the role?

Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training.

Assessment will be conducted in person at our Newcastle Emlyn office.

**Closing date**: Thursday, 23 rd May 2024

**Assessment date**: Wednesday, 12 th June 2024

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